Digital Navigator

The Denver Public Library (DPL) is a growing urban library system that serves residents of the City & County of Denver. DPL welcomes more than 4 million visitors annually across its 27 locations, supports Denver's most vulnerable communities through outreach and mobile services, hosts thousands of programs each year, and manages a collection of more than 1.4 million physical and digital materials.

We believe a strong library is vital for a strong community and are committed to meeting the evolving needs of Denverites through inspired programming, diverse collections, inclusive spaces, and equitable policies and procedures.

DPL's Digital Inclusion department (DI) provides free and equitable access to technology, digital literacy training, and support to help people build digital skills and confidently navigate the modern world. DI oversees and coordinates a variety of technology education opportunities and our system of six ideaLAB makerspaces and helps inform policies and procedures related to DPL's public computers and circulating technology collection.

DPL is hiring a full-time Digital Navigator to join a team of Digital Navigators in DPL's Digital Inclusion department. The Digital Navigator program supports Denver Public Library's efforts to bridge substantial gaps in access to internet, devices, and tech training for Denver communities like immigrants and refugees, people experiencing homelessness, older adults, people with disabilities and low-income households.

As a Digital Navigator, you'll provide one-on-one technology help to diverse community members at multiple library branches across the DPL system and at trusted community partner sites. You'll work to build trusted relationships with community members referred by library staff and partners. In one-on-one sessions, you'll help clients identify their digital needs and goals-whether that means securing affordable home internet, accessing devices, or developing basic digital skills for everyday life.

You'll walk them through their options, create an action plan, and provide ongoing support as they work toward those goals.

• Scheduling and providing one-on-one appointments, primarily in Spanish and English, to support people with limited technology access, skills, or experience. We serve customers who speak many different languages, so additional language skills are also welcomed and valued.
• Helping people find free or affordable home internet service options
• Connecting people with sources of low-cost devices, and device repair
• Supporting people as they learn to successfully navigate the internet, use online communication tools, create documents and fill out online forms and applications
• Responding to customer phone calls, emails and voice mail messages
• Checking in with customers to track progress, conducting surveys and evaluations, and maintaining accurate records of services and outcomes

Your schedule will be determined by the needs of the department, which currently includes Tuesday - Saturday, 9AM - 6PM, with one required evening shift, 11AM - 8PM. This is an onsite position that works out of a variety of locations throughout the City of Denver. Digital Navigators generally work out of a different location each day of the week, and work the same schedule at the same locations each week.

We're looking for someone who loves helping others learn and grow and is excited to use technology to empower their community. Someone who has experience building relationships with people from diverse backgrounds and is eager to explore new tools and technologies. You will be supporting individuals who may be facing significant life challenges, including housing instability, trauma, or other barriers. Success in this position requires an ability to meet people where they are, practice trauma-informed care, and maintain a calm, respectful presence in emotionally complex situations.

While rare, this may occasionally include helping de-escalate frustration or navigating difficult conversations.

Working with the public can be deeply rewarding-and at times, unpredictable. We're looking for someone who can balance compassion with healthy boundaries, and who values self-care as part of sustainable community work. You'll be part of a supportive team committed to learning from each other and growing together.

Applicants who are fluent in more than one language are strongly preferred.