Student Success Representative; Office Assistant

University of Denver - DU - Academic Affairs

Recruitment began on March 2, 2021

and the job listing Expires on January 14, 2026

• Exemplify excellent customer service when greeting visitors at the front desk to the Advising Suite
• Excellent customer service when responding to live web chat, advising emails, phone calls, and voicemails, and when directing correspondence to the correct individuals in a timely manner.
• Be knowledgeable of functions of the OAA including programs and services provided.
• Assist Academic Advising staff in answering simple frequently asked advising questions from students and families.
• Provide DU undergraduate students with guidance on how to schedule meetings with Academic Advisors and Student Success Coaches.
• Use Microsoft Teams, Zoom, and a multi-line phone system to communicate with staff and other campus partners.
• Design and update bulletin boards for OAA in the Student and Academic Support suite, Community Commons #3100, once a quarter.
• Attend required training
• Meet bi-weekly for a 1:1 check-in with supervisor

• Experience with customer service and interpersonal skills with diverse populations
• Ability to use tact, diplomacy, and conscientiousness when working with students and their families
• Strong communication skills (verbal and electronic)
• Ability to work both autonomously and with a team
• Friendly, positive and professional demeanor
• Reliable, punctual, conscientious, and exercises good judgment
• Flexibility and ability to multi-task
• Experience with Microsoft Office suite

• Student Success Representatives must be an enrolled DU undergraduate or graduate student in good standing with the University.

• Demonstrated experience working with diverse populations
• Prior customer service training and experience working in an office environment
• The Office of Academic Advising is in the Community Commons, 3rd floor, suite 3100. Student Success
• Representatives will have a desk and chair at the front of the suite.
• You will have access to a computer and phone to perform the job functions listed above.

• Ability to sit in front of a computer for an extended period. Shifts can last anywhere between 2-5 hours.
• Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

• Students are paid $19.29/hour and require 8-10hours per week for fall, winter, and spring quarters with flexibility in scheduling.

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For more information, please see the University of Denver’s Non-Discrimination Statement .

All offers of employment are based upon satisfactory completion of a criminal history background check. These are required for all part‑time, full‑time and student employee hires.