Field Service Tech II - Industrial Automation

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Now Hiring! Senior Automation Technician II

Location: Denver, CO 80219

Schedule: Full-Time

Are you eager to apply your diverse controls and robot programming experience to an American automation OEM and integrator? Are you looking for a stimulating and challenging career where your customer service and technical knowledge can be leveraged to assist, train, and improve business processes for customers? Do you have excellent communication skills, love troubleshooting and working to resolve problems?

As a Senior Automation Service Technician II, you will be a designated customer advocate who will assist in providing tailored service and support. It is well suited to an individual with strong technical skills who enjoys solving problems as much as working directly with people. This role has up to 50% travel and will be aid in commissioning and servicing systems in the field, while also supporting the Service and Controls team in house.

The Senior Automation Service Technician II will spend their time in-house at our Denver facility providing remote support as well as supporting our in-house Testing & Controls team during factory acceptance testing on new equipment. A willingness to learn and develop new ideas, problem solve, and think quickly is key to success in this role. A general mechanical aptitude and electrical understanding, and willingness to provide support is also key for the role.

What’s In It for You:

• Pay Range: $40.00 – 60.00 hourly
• Additional Compensation includes Per Diem, Bonuses, Overtime, and Expense Coverage
• Our Field Service team travels on Mondays and Fridays, meaning they're home for the weekend + makes their own travel arrangements!
• Full Employee Health Benefits/401K + Matching
• Phone Reimbursement or company phone & laptop
• Vacation/PTO
• Supportive team & dynamic environment

• Providing remote customer support: fielding support phone calls/emails/messages and being on-call during designated hours
• Providing on-site customer support (up to 50 to 75% travel) in the event of a critical situation to expedite resolution as required
• Managing support cases to ensure issues are recorded, tracked, and resolved with timely follow-ups with thorough documentation of all the troubleshooting steps in the ticketing system
• Being a subject matter expert on NOVA and integrated equipment
• Supporting NOVA's in-house Testing & Controls team
• Supporting NOVA's Field Service Engineers and Technicians
• Demonstrating alignment with NOVA's Mission, Vision, and Values

• Customer-focused with the ability to provide NOVA's customers a top-tier service experience
• The ability to thrive in challenging, high-pressure, and less-than-ideal working environments
• The ability to effectively and efficiently troubleshoot on complex customer engagements
• Highly detail oriented throughout work duties including administrative & documentation responsibilities
• Extensive mechanical aptitude and deep understanding of machine theory

• 7+ years' experience of Electrical Knowledge, Computer Programming, Controls and Systems Engineering, and Robotics experience
• Deep understanding of components, connected components, drives, ethernet/ethernet ip, industrial iot, machine safety, motion control, motor control, vibration, servo drives, security risks & solutions, safety, process safety, process, process networks, and networks
• Able to modify/build Ladder Logic programs for Compact Logix, RSLogix, and Siemens controls
• Robotic programming and troubleshooting of Kawasaki & Yaskawa Robots
• Kuka & Fanuc robot programming experience a plus
• Variable Frequency Drives - Allen Bradley Powerflex, Eaton, SEW Eurodrive
• Servos – Allen Bradley:
  Kenetics 6000, SERCOS Servo Drive Interface, Yaskawa: SGDV, SGDH
• HMI Programing and Operations:
  Proface, Allen Bradley:
  Factory Talk View Studio, RS View, Panel Builder, Siemens:
  Pro Tool
• Ability to troubleshoot new and existing PLC control systems doing I/O checks and ladder logic edits
• Includes knowledge of Rockwell Automation's - RS500/5000 or Siemens S7
• Alley Bradley PLC:
  Con…