Sales and product service Published: Product Support Specialist – Underground Drill

Product Support Specialist – Underground Drills & Bolters

Sandvik Mining is looking for a Product Support Specialist – Underground Drills & Bolters

Sandvik Mining is a business area within the Sandvik Group and can refers to a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

JOB PURPOSE

Lead complex technical assignments as SME in Underground Drilling

Act as trusted advisor to customers, identifying solutions for advanced product challenges

Coordinate with internal stakeholders (Application Engineers, Account Managers, Product Masters, Technical Specialists) to resolve product-related issues

Serve as primary technical liaison between Sales Area and Product Line/factory.

Drive frontline readiness for new technologies and product launches (parts, training, resources)

Develop and deliver machine‑specific training packages across the Sales Area.

MAIN RESPONSIBILITIES

HEALTH & SAFETY

Enforce and lead compliance with Sandvik’s EHS and SHEQ standards, including applying safety updates, conducting incident investigations, and reporting non‑conformities.

Promote continuous safety improvements through proactive measures, leadership, and adherence to all relevant procedures and bulletins.

MAINTENANCE ADVISOR

Advanced Technical Support
:
Support the site team on specialized installations, inspections, and repairs; provide second‑line support and troubleshooting for complex product issues; assist with warranty inspections and corrective campaigns.

Problem Analysis & Resolution
:
Analyze failed products, report anomalies, and proactively develop solutions to prevent recurrence; recommend or implement product/process improvements to enhance system performance.

Knowledge Management & Efficiency Optimization
:
Transfer technical knowledge to solve complex problems; collect and document technical data; prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions

PLANNING AND REPORTING

Provide technical input for project documentation including specifications, cost/material estimates, schedules, reports, and commissioning support; perform system adjustments and product testing during new product launches for the sales area.

Document and report findings to a database and deliver actionable recommendations to enhance customer service and process efficiency.

CUSTOMER VALUE ADD

Technical Expertise & Advisory
:
Serve as a subject matter expert, providing specialized guidance to clients and internal teams on product applications, processes, and mining conditions.

Customer Engagement & Solution Development
:
Build strategic customer relationships, act as a trusted advisor, and support solution identification and operational improvements tailored to customer needs.

Sales & Operational Support
:
Deliver application‑specific advice to sales teams, contribute to cost proposal reviews, and ensure product operational readiness during fleet transitions to Sandvik solutions.

COLLABORATION

Expert Network & Technical Coordination
:
Be active member of global expert networks; facilitates technical knowledge exchange between back‑line support and Sales Area.

Training & Product Support
:
Lead technical and product training initiatives, ensure accurate course content, and manage workshops/seminars for equipment division.

Feedback & Collaboration
:
Collect, document, and relay technical feedback to product lines, chair monthly technical review; collaborate with Parts & Services division on training materials, toolkits, and implementation plans.

Product Lifecycle & Project Readiness
:
Owns technical/application aspects of product launches and phase‑outs; manages operational readiness for large‑scale projects.

EXPERIENCE

• >8 years Sandvik Equipment Experience
• Advanced coaching/trainer experience

EDUCATION

LICENCES & CERTIFICATES

• Level 5 Knowledge Assessments w.r.t Reliability Engineering per Equipment Division = 80%
• Sandvik On‑the‑Job Skills Coaching Program – minimum of 5 sessions recorded
• Possession of a Product Master Certificate or actively working toward obtaining…