Director, Operations Engineering

Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.

The Director of Operations Engineering is responsible for the technical strategy, continuous improvement, and engineering support of Prime's operating data centers. This team is separate from Design and Construction; its focus is the facilities already in service and the people who run them. Reporting to the SVP of Critical Operations, the Director is the engineering partner to Critical Facility Managers (CFMs) and Chief Engineers (CEs) across the portfolio.

The Director provides senior technical support and troubleshooting, owns the root cause analysis program, and drives measurable improvement in equipment reliability. The Director also brings rigor and visibility to the engineering requirements that govern how Prime's sites are operated, maintained, and changed, including studies, single-lines, settings, procedures, and change control.

This is a platform role. It requires strong planning abilities, leadership through influence, and a proactive partnership approach, underpinned by a robust engineering background. The ideal candidate is a hands‑on engineering leader with real time on the operations side of mission‑critical facilities, with experience in electrical and mechanical systems and an understanding of large‑scale data centers or comparable environments. They should be equally comfortable working through a UPS failure on a bridge call at 2 a.m. and building the program that keeps it from happening again.

They earn credibility with site teams by showing up and solving problems, and they turn what they learn into standards, data, and feedback for the teams designing and building Prime's next facilities.

This role supports a 24x7x365 operating environment and includes participation in an escalation on‑call rotation for critical events.

• Build and lead a team of operations/reliability engineers (electrical, mechanical, and controls) dedicated to supporting operating sites.
• Serve as the senior technical escalation path for CFMs and CEs on complex electrical, mechanical, controls, and fire/life safety issues.
• Establish a clear intake, triage, and response model for site engineering requests, with defined response expectations and tracking.
• Provide on‑site and remote troubleshooting support during critical events and recoveries, with the goal of achieving uptime and customer SLA commitments.

• Own Prime's RCA program: methodology, severity thresholds that trigger an RCA, report standards, training, corrective action tracking, and closure verification.
• Provide technical support to CFMs and CEs, who own and lead site RCAs. This support includes failure analysis, data review, and coordination with OEMs, service vendors, and forensic labs.
• Review RCAs for technical quality and consistency, and make sure corrective actions address true root causes.
• Share findings and lessons learned across all sites so a failure at one site becomes a fix everywhere.

• Develop and run a portfolio‑wide reliability program covering asset criticality ranking, failure trending, FMEA, and PM optimization (RCM‑based where appropriate).
• Use CMMS, BMS/EPMS, and incident data to find bad actors, recurring failures, and fleet‑wide equipment issues, and drive resolution with OEMs.
• Define critical spares strategy and condition‑based maintenance practices such as IR thermography, oil and vibration analysis,…