Product Support Manager - Underground Drills & Bolters

Sandvik Underground Drilling Division of Mining & Ground Support is looking for a Product Support Manager. Sandvik has a strong platform based on our world‑class R&D capabilities, and premium, high‑tech products. We are at the forefront of automation, digitalisation and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward‑thinking multi‑cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture.

We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organisation that values innovation, fairness, and long‑term impact.

Sandvik Mining and Rock Solutions is a mining industry leader of and full‑service provider of equipment and consumables to underground hard rock mining and tunnelling. We engineer an extensive range of underground drill rigs for mining development and production. Available in a variety of feed lengths, boom configurations and size classes, our underground drill rigs maximise productivity while delivering the lowest cost per metre.

We offer battery‑driven underground drills for all underground drilling applications.

The Underground Drill Product Support Manager will be based out of the Denver, CO office.

• Leading complex technical assignments as SME in Underground Drilling
• Leading a team of Underground Drilling experts
• Acting as trusted advisor to customers, identifying solutions for advanced product challenges
• Coordinating with internal stakeholders (Application Engineers, Account Managers, Product Masters, Technical Specialists) to resolve product‑related issues
• Serving as a primary technical liaison between the Sales Area and Product Line/factory.
• Driving frontline readiness for new technologies and product launches (parts, training, resources)
• Developing and delivering machine‑specific training packages, both operator and maintenance, across the Sales Area.
• Team Leadership & Mentoring:
  Lead and mentor a team of operator trainers, fostering professional development and ensuring consistent delivery of high‑quality technical expertise to customers.
• Drilling Optimization Programs:
  Direct the planning and execution of drilling optimisation programmes with customers, enabling partner customers to improve the productivity of their underground drills.
• Technical Advisory Services:
  Ensure the team is equipped to advise customers on technical calibration and fine‑tuning of their underground drills, maintaining a high standard of hands‑on technical competence.
• Value Delivery & Utilisation:
  Ensure the team consistently delivers measurable customer value and that expert time is planned, tracked, and invoiceable in line with business targets.
• Maintenance Advisor:
  Advanced Technical Support:
  Directly and through the team, support internal site teams on specialised installations, inspections, and repairs; provide second‑line support and troubleshooting for complex product issues; engage with customers on the most advanced cases, including warranty inspections and corrective campaigns.
• Problem Analysis & Resolution:
  Lead and coordinate the analysis of failed products, reporting of anomalies, and proactive development of solutions to prevent recurrence; ensure the team recommends or implements product/process improvements to enhance system performance.
• Knowledge Management & Efficiency Optimisation:
  Drive the transfer of technical knowledge within the team and internal stakeholders to solve complex problems; ensure technical data is collected and documented; prioritise energy…