Associate Network Engineer

About Our Job Who We Are With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.

What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $90,000.00 - $/year, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date

Location

In this position you can expect to report to work on site at the Wellington Webb Building (201 W. Colfax Ave, Denver, CO 80202) five days a week and includes regular visits to other City buildings across the Denver Metro area.

What You’ll DoIn Technology Services, our mission is to improve city performance through four basic strategies:
Operational Stability, Strategic Growth, Customer Experience and Innovation Acceleration. In this Associate Network Engineer role, you will manage, maintain and upgrade all City and County of Denver’s wired and wireless network equipment, ensuring reliability and access for our customers.

Responsibilities Monitor Network and Voice hardware - respond to outages and issues as needed while providing regular updates to manager

Respond to and resolve network and voice systems outages during business hours and on-call as needed

Support the Cisco Web Ex Cloud Calling environment

Plan, coordinate, and perform IOS upgrades, switch and router replacement following change management procedures

Assist with vulnerability management, including diagnosing, researching, and remediating Common Vulnerabilities and Exposures (CVEs)
Monitor Service Now queues - troubleshoot and resolve routine to complex break fix requests, complete assigned tasks while providing customers with regular status updates

Perform and interpret packet captures

Create detailed change records as needed for network and telephony changes

Extend and troubleshoot voice circuits (SIP and TDM)
Troubleshoot analog telephony line issues

Competence with tools such as toner, cable tester, punch down, butt set, RJ11/RJ45 crimper

Monitor, tune, diagnose, and resolve routine to complex operating system, application, and database problems

Collaborate with internal and external customers to identify system problems and provide…