Expert Community Manager Denver

Join us at Remark

Join the Remark Revolution

Remark is reshaping the e-commerce landscape by harnessing the power of AI and personalized support to solve a critical problem: the low conversion rates plaguing online shopping. Our platform connects shoppers with trained product experts, using AI to enhance every interaction and turn browsing into buying. With Remark, we're not just selling products; we're providing a seamless, personalized shopping experience that boosts revenue and builds loyalty.

We're a mix of visionaries, tech enthusiasts, and, frankly, a few eccentrics who've sharpened our skills at giants like Amazon and Salesforce. Now, we're channeling our collective expertise into building an environment that values curiosity, innovation, and a bit of fun along the way.

As our Expert Community Manager, you’ll be building and leading Remark’s team of Product Experts as they represent brands across a wide range of e-commerce sectors - think beauty, fashion, lifestyle, tech, food & beverage, home goods, and more. You’ll be the central hub of communication between our internal crew and all of our experts, making sure the right info flows to the right people at the right time.

You’ll foster community, champion collaboration, and keep your finger firmly on Remark’s pulse.

You’ll work alongside our Merchant Success Managers to onboard new brands, ensuring we have the perfect team of experts recruited, trained, and ready to shine. Once a brand is live, you’ll continue to guide and support the experts so they can deliver stellar customer experiences.

You’ll be managing a team of curious, enthusiastic, talkative product lovers. Maybe they’re skincare junkies, tech nerds, sneaker heads, or coffee connoisseurs - but all of them share a passion for helping people find products they’ll love. You’ll inspire them to be the best brand reps they can be, and you’ll know that the “perfect product” looks different for everyone.

You’re the final boss of experts - their go-to resource, their walking knowledge base, and the one who can dig up the nitty gritty details whether it’s about sustainable fabrics, a limited-edition flavor drop, or the latest gadget specs.

• Team Culture & Engagement
  :
  Foster a supportive, fun, and collaborative environment where experts feel connected, valued, and motivated. Encourage knowledge-sharing, celebrate wins, and keep team morale high.

• Resource Management
  :
  Recruit and onboard experts as new brands come on board. Monitor staffing for each of the brands we work with, making adjustments based on expert performance and/or seasonal traffic influxes.

• Communication and Outreach
  :
  Manage communication channels where experts reach out with product and procedural questions. Keep the expert community updated and informed on product launches and promotional offers.

• Cross-Functional Collaboration
  :
  Partner with Merchant Success, Sales, Product, and Operations teams to ensure seamless onboarding of brands and alignment on expert enablement. Act as the connective tissue between internal teams and the expert community.

• Process Improvement
  :
  Continuously evaluate and refine expert workflows, tools, and systems to improve efficiency, scalability, and the overall expert and customer experience.

• Chat with Customers
  :
  Jump into customer chats alongside experts when join times are long, ensuring a seamless shopper experience. The best way to understand and support the expert community is by being an active part of it!

• Metrics and Reporting
  :
  Monitor and report on key operational metrics, using insights to drive decisions and improvements.

• Must be able to commit to at least 3 days/week in person in our Denver, CO office location

• 1-2 years of experience in community management

• You are genuinely passionate about e-commerce demonstrating a strong desire to explore and expand your expertise across various disciplines.

• You are friendly and patient; you’re willing to break down information in order to educate people of all different backgrounds about it.

• You have great writing and communication skills (you’ll be doing quite a bit of both).

• Exceptional collaboration skills,…