Box Office Supervisor - AXS

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AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role AXS is seeking a Box Office Supervisor to join our team in Denver, CO.

The Box Office Supervisor oversees part time ticket sellers and on location box office operations for events at City of Denver owned venues.

What Will You Do?

• Adhere, communicate and reinforce the policies and procedures of AXS, the City of Denver, and related properties.
• Coordinate with AEG, Live Nation, and various promoters with the AXS and Venue staff on-site to ensure ticketing and box office needs are met.
• Assist with the management of updates to holds, maps, capacities, etc
• Ensure the event is ready for night of show settlement and post event settlement.
• Attend pre-event walkthrough meetings with venues to ensure a thorough and comprehensive evaluation of the space and equipment needed to perform box office operations, as needed
• Schedule reports and maintain reporting needs on-site for promoter and venue.
• Responsible for box office safe and all monies inside while on-site.
• Perform pre-event check list to include, but not limited to:
  Preparing ticketing seller banks, preparing will call, coordinating with promoter, venue, fan clubs and VIP packagers on box office needs, etc.
• Verify and count all ticket seller reconciliations.
• Send night of show event reports to clients and promoters.
• Ensure ADA compliant ticketing practices.
• Report and follow up on any ticketing equipment repair issues.
• Perform other duties and responsibilities as assigned.

What Will You Bring?

• High School Diploma or its equivalency
• 3+ years of experience in ticketing or live event management, particularly working with ticketing systems.
• Experience in Customer Service.
• Experience leading and mentoring preferred.
• Ability to adapt to a new environment, learn new skills, and interact with a variety of personalities and work styles.
• Excellent written and verbal communication skills.
• Strong, detailed organizational skills.
• A positive, service-oriented attitude.
• An ability to prioritize effectively and work efficiently under pressure.
• Computer literacy. Proficiency in Microsoft Office, Excel, Outlook and other web-based software platforms.
• Able to work successfully in a collaborative/team environment.
• Nice to have:
  Project management experience.
• Flexibility and willingness to work nights, weekends, and occasional holidays according to event needs.

Pay Scale: $21/ hour Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits:
Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
* Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People - we're not kidding!
• Meaningful Mission- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging -A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 45-min virtual interview (hiring manager)
• Stage 3: 30-min virtual interview (team)
• Stage 4: final assessment stage

* This schedule may be subject to change.

More about AXS AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple…