Colorado Mills - Team Member

Position: Colorado Mills 16 - Team Member-$18.00/hr

Colorado Mills 16 - Team Member ($17.00/hr) at Regal Cinemas

Base pay range: $17.00/hr - $17.00/hr

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part‑time fixed, part‑time regular or full‑time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. They are expected to act as a representative of Regal in a way consistent with our mission statement and policies.

General

Responsibilities

• Regular and consistent attendance
• Handling of emergency situations when called upon
• General cleaning duties
• Compliance with our company dress code

Box Office Duties

• Operate POS system and handle and ensure the accuracy of the cash drawer, credit cards, travellers’ checks, gift cards, and redeemed discount tickets, passes and coupons
• Up‑sell / suggestive sell of Premium Viewing Experience (3D, RPX, IMAX)
• Promote the Regal Crown Club program
• Ensure tickets are sold in accordance with the MPAA rating system and company policy
• Respond to phone calls and questions from guests in a manner consistent with our guest service philosophy

Concession Duties

• Operate POS system, handle and ensure the accuracy of the cash drawer, credit cards, travellers’ checks, gift cards, and redeemed coupons as well as concession stock inventory
• Promote the Regal Crown Club program
• Operate, prepare, and clean all concession‑related equipment
• Up‑sell / suggestive sell
• Comply with all local, state, and federal food safety laws
• Abide by all federal and state laws regarding breaks and/or meal periods
• Ensure required alcohol certification and training are current where applicable
• If the theatre sells alcohol and your duties include selling/serving alcohol, you must be of legal age to sell or serve alcohol according to state or local laws
• Required to read and understand training materials covering sexual harassment and discrimination

Usher Duties

• Tear tickets, collect and deposit appropriate stub, and direct patrons to their auditoriums
• Inspect backpacks and packages when applicable
• Manage crowd control and assist guests in finding seats in auditoriums when necessary
• Enforce the MPAA rating system
• Conduct in‑theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe and quality environment within the auditoriums
• Report to management any problems, discrepancies, or unusual situations that arise at the theatre
• Perform in‑auditorium concession auxiliary sales as directed by management
• Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitor cleanliness and operation of theatre vending equipment
• Assist with all opening and closing duties as assigned by management

Pay Scale Information

$17.00/hr

Benefits

Enjoy free movie passes and discounted concessions at any Regal location. All team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

Language Ability

Possess good public speaking, listen effectively, and respond clearly and directly.

Math Ability

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills

Possess excellent communication skills with customers, co‑workers, and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands

The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Occasionally required to climb or balance and stoop, kneel, crouch, or crawl. May occasionally be required to lift up to 60 pounds. Vision requirements include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Seniority

Level

Entry level

Employment Type

Part‑time

Job Function

Distribution and Supply Chain

Industry

Truck Transportation

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