Resident Services Coordinator - Glass

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

Do you enjoy creating memorable experiences and making people feel genuinely welcome?

East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to join the team at Glass House Association, a luxury residential community in Denver. As a familiar and trusted presence at the front desk, you will welcome residents and guests, support building access and security, coordinate packages and moves, and help ensure the community operates smoothly.

This is more than a front desk position. It is an opportunity to build relationships, solve problems, and deliver the attentive service that helps residents feel  you are dependable, organized, and comfortable balancing hospitality with operational responsibilities, we would love to meet you.

• Luxury residential community in Denver
• Resident-focused hospitality environment
• Collaborative onsite team
• A role centered on service, security, and professionalism

Pay Rate: $21.00 per hour

Schedule:

Sunday
- Thursday, 7:00 AM-3:00 PM;

Employment Status:
Full Time

Start Date:

Immediately

Accepting Applications Until:
October 31, 2026, or until filled

• Welcome residents, guests, vendors, and visitors while creating a warm, professional first impression.
• Provide accurate building information, answer incoming calls, and direct questions to the appropriate team members.
• Manage package intake and resident notifications, maintaining accurate records and an organized package area.
• Maintain secure key-control procedures by verifying authorization, documenting key activity, and protecting resident access.
• Coordinate approved real estate showings and building access in accordance with community procedures.
• Support resident move coordination by completing required documentation, verifying insurance, and scheduling move monitors.
• Conduct routine building walks using Tour Pro and promptly report housekeeping, maintenance, safety, or security concerns.
• Monitor and maintain shared amenities, including stocking the club room coffee area and ensuring front desk electronics are operational.
• Respond calmly and appropriately to resident concerns and emergency situations while following established procedures.
• Represent East West Urban Management with professionalism, reliability, and a hospitality-first mindset in every interaction.

We are looking for someone who genuinely enjoys helping people, notices the details that shape the resident experience, and takes pride in being a dependable resource for the community.

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, hotels, property management, food and beverage, retail, reception, or a similar service-focused environment.
• Strong verbal and written communication skills.
• Professional, positive, and calm approach when assisting residents, guests, and vendors.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and ability to learn systems such as Building Link, Outlook, key-control software, and access-control platforms.
• Ability to work independently while supporting a collaborative onsite team.

• Experience in a luxury residential, condominium, concierge, or hotel environment.
• Experience with package management, key control, move coordination, or building access systems.
• Spanish language skills are a plus.