Overnight Operations Supervisor

About Parkwell Parkwell is a mission-driven company, based in Denver committed to putting people at the center of parking. As a fast-growing organization, we're looking for talented and driven individuals who share our values and want to contribute to our growth and success. We're a group of fun, smart and creative people passionate about shaking things up in parking and mobility - a $100B global industry ripe for disruption.

Job Description Overnight Operations Supervisor As the Overnight Operations Supervisor you will be responsible for quality assurance of service, filling gaps in scheduling/ staffing needs, responding to customer issues in the portfolio providing a great experience for all customers parking at your location. You will provide positive customer and client interactions while maintaining an agreeable, helpful attitude. As well as check in with all overnight team members in the portfolio This position reports directly to Parkwells Project Manager at the location.

Schedule:

Parkwell is searching a full time employee to fill this overnight position with typical hours being from 11pm-7am, with a Tuesday-Saturday schedule (this may vary depending on needs).Responsibilities:

Duties Related to Customer and Client Service:

Ensure coverage at all locations is adequate

Audit daily paperwork for sites within the portfolio

Greet every customer you encounter with warm and friendly greeting

Offer to assist every/any customer who appears to be in need of assistance and be able to anticipate guests needs

Coach and train other associates on service delivery

Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer learn the names and key people at each site (property managers, engineers, janitorial, security, etc)
Report immediately to management any issues related to equipment, customer, or client experience.

Must be able to accurately verify, collect, and record revenue

Safety and Security:

Troubleshoot issues with parking equipment

Abides by all Parkwell safety standards and training

Secure keys in locked podium/key box Verifies ownership of vehicles keys for claim check

Be able to preform and stay organized under stress

Maintain a high level of integrity in regards to guests, guest vehicles, and personal possessions

Report all incidents immediately to supervisor or manager

Physical Requirements
· Must be able to run as required by business demand
· Must be able to stand for an 8-hour shift
· Must be able to lift 50 lbs.
· Must be able to navigate in tight quarters

Other Duties:

You will be asked from time to time to perform other duties not listed here and the expectation is that you are flexible and open-minded with how you fill your time.

This Company Describes Its Culture as:

Detail-oriented - quality and precision-focused

Innovative - innovative and risk-taking

Aggressive - competitive and growth-oriented

People-oriented - supportive and fairness-focused

Team-oriented - cooperative and collaborative

This Job Is:

A job for which military experienced candidates are encouraged to applyA good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or moreA good job for someone just entering the workforce or returning to the workforce with limited experience and education

Open to applicants who do not have a college diploma

Work Remotely No This  Job Is Ideal for Someone Who Is:

Dependable - more reliable than spontaneous

People-oriented - enjoys interacting with people and working on group projects

Adaptable/flexible - enjoys doing work that requires frequent shifts in direction

Detail-oriented - would rather focus on the details of work than the bigger picture

Autonomous/Independent - enjoys working with little…