Consumer Loan Processor

Remote Eligible:
Hybrid

Pay Range: $22.80 - $27.34

Pay‑for‑performance compensation program includes bonuses for all employees and a competitive benefits package. See https://(Use the "Apply for this Job" box below). for a high‑level overview of our benefits package and bonus offerings.

Responsible for processing all consumer loan applications in accordance with established guidelines and regulatory requirements. Obtains and verifies necessary information related to each loan, prepares pertinent documents needed for consumer loan products, ensures all underwriting conditions are met prior to loan disbursement, and communicates loan status to applicants on a regular basis. Manages a pipeline of loans and directs all efforts related to providing excellent member service by demonstrating courtesy and personal concern for members.

Effective communication with internal and external members is critical in meeting key performance metrics and contributing to the success of the team.

• Maintains a high level of service, consistency, and professionalism to both internal and external members at every interaction.
• Assist members with loan requests, including online applications and processing.
• Execute active listening skills to evaluate and ensure that applicants are in the right loan product and that the loan product for which they applied meets their needs.
• Prioritize workload by executing timely follow‑up and communication on every loan application assigned to effectively manage the individual consumer loan pipeline.
• Processes consumer loan applications within established guidelines, policies, procedures, and timelines.
• Assume primary responsibility for the loan and proactively communicate with members, internal staff members, sellers, etc. to provide updates, respond to inquiries and resolve problems in a timely manner.
• Inbound and outbound lending phone calls for consumer loan processing follow‑up.
• Requires logging into a phone queue to provide support to internal staff and members with proper off‑phone disposition during assigned business hours.
• Review all completed documents for accurate information, provide documents/loan notes, complete any outstanding loan stipulations, and fund loan.
• In‑office rotational requirement for check printing/mail handling.
• Research and resolve internal/external member issues in a timely, consistent, and professional manner.
• Performs to daily department standards and promotes member satisfaction, retention, and expansion.
• Maintain accurate reporting of department deliverables and goals, appropriate tracking, and measurement of contributions toward department activity and results.
• Ability to present multiple loan solutions to members when cross‑sell opportunities are available.
• Maintain accurate preparation on loan applications as well as closing documents, minimizing data entry errors for efficient loan processing.
• Facilitate collateralized vehicle loan transactions to include verification of member information, title information and purchase information as required.
• Communicate professionally with members by phone and in writing.
• Facilitates the clearing of underwriting stipulations by communicating requirements to borrowers then updating documents with obtained information.
• Ensure current rate and term are accurately reflected on each transaction ensuring correct disbursement of funds.
• Review, address, and clear fraud alerts showing on credit reports and by reviewing other resources.
• Review, address, and clear identity discrepancies by reviewing information stated on application vs. credit report.
• Act as out of office contact for peers and manage delegated loan pipelines in their absence.
• Send loan closing documents to applicants via Docu Sign and follow up regularly to ensure timely closing.
• Schedule in‑person loan closings and prep closing documents for signature prior to scheduled appointment.
• Provide support regarding applications in process to various departments through phone, email and chat.
• Stay informed regarding developments and changes in the lending industry, including best practices.
• Actively promotes and contributes to the…