Lead Servicing Officer​/Servicing Officer - Property Group, Real Estate

Lead Service Officer

Location:

1675 Broadway, Denver Colorado

Candidates will be considered for either level of this role below :

Responsible for servicing assigned portfolio consisting of a variety of products primarily for the Income Property Group (IPG) Real Estate Line of Business. Primary servicing functions are for non‑owner occupied interim loan servicing, portfolio administration and related client services. Provide excellent communication with the lending staff and partners supported by the IPG teams. Client segment focus is local and regional private developers and some public companies.

Independently manage all pre‑closing, pre‑boarding review of documents and due diligence. Responsible for providing superior client service and expertise to both internal and external clients related to loan administration with ability to juggle multiple projects and levels of complexity. Strength and experience also required for problem solving and loan system processing, including loan boarding, maintenance, and data integrity.

• Responsible for supporting client service functions required by credit and non‑credit products offered by the Real Estate Capital Division
• Responsible for all post‑closing services for assigned portfolio of moderate to high complexity loans
• Proven ability to prioritize and handle multiple tasks in a high‑volume environment
• Provides backup for all aspects of servicing for team members.
• Provides expertise and assists RM and Closer in pre‑closing process by review loan documents, evaluation of funding requirements and attending closing meetings
• Establishes and maintains servicing files including collateral release document preparation and monitoring.
• Identifies exceptions and obtains appropriate approvals as necessary
• Initiates and analyzes standard and custom monitoring requirements including title / tax update, insurance and holdbacks
• Initiates financial and collateral transactions based on customer request or loan document provisions
• Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA / Cash management services, and payoff instruction
• Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
• Maintains data integrity of system of record including posting of transactions, on‑boarding of new loans and collateral, processing modifications and amendments, and data information maintenance.
• Clearly and immediately communicates problems / issues to Manager and / or RM
• Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off‑balance sheet transitions.
• Provides expertise to RMs on system requirements and project status. Proactively identifies and assists in resolving issues affecting client service and risk management
• Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions
• Active participation in and leading projects as needed
• Perform other duties as assigned; duties, responsibilities, and / or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all Key Bank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

• 4‑year College Degree or equivalent work experience

• Strong knowledge of financing including commitment / loan structures, title / liens, documentation, and industry practices for draw processing and releases
• Strong solution‑oriented and problem‑solving skills
• Familiarity with multi‑bank loan participations and syndications
• Aptitude for analysis, systems and mathematics
• Familiarity with Commercial Loan Systems and Deposit Systems
• Understanding of commercial lending concepts
• Proficiency in commercial loan documentation and closing
• Excellent problem‑solving and decision‑making skills
• Strong…