Associate Manager, Payment Analyst

Payment Analyst at Lilly Direct, managing daily payment operations including dispute escalations, fraud arbitration, transaction monitoring, reconciliation, refunds, and reporting to ensure seamless patient payment experiences.

• handle escalated disputes and chargebacks from call center or system alerts
• prepare evidence for chargeback representment
• represent Lilly in fraud arbitration
• monitor authorization-to-capture timing
• investigate and resolve transaction risks
• support daily financial reconciliation and payment accounting in SAP
• process refunds
• and generate performance reports

• Bachelor's degree
• 2–4 years in payment operations, dispute/chargeback analysis, or related roles
• knowledge of Visa/Mastercard dispute processes
• experience with payment platforms (e.g., Adyen, Stripe) and SAP
• strong analytical, communication, and attention to detail skills

• familiarity with healthcare/payment privacy (e.g., HIPAA), fraud detection tools, and reporting/dashboard tools
• experience in regulated industries is a plus

full-time, remote, reporting to Sr. Director, Lilly Direct Payment Service Delivery.