Credit Representative

Website:
Job Department: General and Administrative
Job Division: Credit
Reports to: Director of Credit
Job Location: Denver, Colorado
FLSA Status: Non-Exempt, Full Time M-F

The Credit/Accounts Receivable Representative is responsible for credit, collections, accounts receivable, customer and job account maintenance, commercial project administration, cash application, taxability, lien-right support, order validation and related financial controls. The position is expected to follow established procedures, exercise sound judgment, identify and elevate risk, and perform other duties necessary to support the Credit and Accounts Receivable function.

• Education:
  
  High School Diploma, GED or equivalent.
• Experience:
• Minimum of two years of experience in credit, Accounts Receivable, collections or a related financial position.
• B2B collections experience preferred.
• Construction industry experience highly preferred.
• Experience with construction payment processes, lien releases and commercial projects.
• Cash application experience preferred.

• Microsoft Office:
  Proficiency with Outlook, Word and Excel, including the ability to effectively search, organize, retrieve, and manage business correspondence and information.
• Other company systems and applications used to perform Credit and Accounts Receivable functions.
• General Accounts Receivable, billing, credit and collection procedures.
• Basic commercial credit analysis.
• Sales tax and exemption processes.
• Cash application and reconciliation.
• Strong attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to prioritize competing responsibilities.
• Strong written and verbal communication skills.
• Professional customer service skills.
• Ability to learn and apply detailed procedures and system processes;
  Critical thinking and problem-solving ability.
• Judgment and decision-making skills, Negotiation and conflict-resolution skills.
• Ability to work independently while contributing effectively to a team.

Performance Expectations

• Contribute effectively to a collaborative team environment while taking individual responsibility for assigned work, follow-through, accuracy and results.
• Follow established Credit Department procedures and controls
• Complete assigned work accurately and on time;
  Maintain organized work and appropriate documentation.
• Protect company cash and credit exposure.
• Reduce delinquency through consistent collection activity.
• Maintain accurate customer and job records including taxability.
• Identify and eliminate risks;
  Exercise sound judgment while recognizing when management review or approval is required.
• Communicate clearly with customers, Sales, Operations and management.

• Monitor and respond to the shared department inbox, which includes a variety of customer, Sales, Operations and internal inquiries, and appropriately route or escalation matters requiring additional review.
• Participate in the department’s rotating assignment of responsibilities to provide consistent coverage across the Credit and Accounts Receivable function.
• Take individual ownership of assigned duties, including timely follow-through, communication and escalation when appropriate.
• Participate actively in team huddles, share relevant information, and maintain open, professional communication within a supportive team environment.
• Maintain accurate and complete customer, credit, job and Accounts Receivable records and supporting documentation in accordance with established policies and retention requirements.

• Process new customer credit applications in accordance with established Credit Department procedures.
• Establish and maintain…