Director of Commercial and Ancillary Services

• Full-time
• Department:
  Corporate
• Employee Type:
  Regular
• Compensation: USD 150,000 - USD 170,000 - yearly

AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support the team.

AIR Communities is seeking a strategic, analytically driven Director, Commercial & Ancillary Services to lead financial management, commercial leasing, lease administration, and ancillary revenue performance across the portfolio. Reporting to the Vice President, Commercial & Ancillary Services, this role will maximize revenue, improve operational performance, strengthen commercial tenant relationships, and support long-term asset strategy through financial analysis, forecasting, revenue optimization, and disciplined execution.

This leader will partner with Accounting, Property Operations, Asset Management, and other business partners to translate financial and operational data into actionable insights, identify revenue opportunities, and ensure commercial and ancillary programs are administered accurately and effectively.

The successful candidate will combine strategic thinking, financial expertise, operational discipline, and collaborative leadership while partnering closely with the Vice President, mentoring at least one direct report, and advancing departmental and portfolio-wide objectives.

Develop and execute commercial leasing strategies that support asset objectives, resident needs, tenant quality, and long-term revenue goals while maintaining a high-quality commercial and retail tenant mix aligned with property-level and portfolio-wide strategies.

Evaluate prospective tenants and commercial opportunities based on financial performance, tenant suitability, market considerations, and alignment with asset strategy.

Lead or oversee the negotiation of commercial leases, renewals, extensions, amendments, and other agreements in coordination with the Vice President and appropriate internal partners.

Identify opportunities to increase commercial rent, commercial parking income, and other ancillary revenues through improved leasing, pricing, contract terms, and program performance.

Build and maintain strong relationships with commercial tenants, brokers, and other external partners to support leasing activity, tenant retention, and revenue growth.

Monitor commercial and ancillary performance, identify trends and opportunities, and recommend initiatives that improve financial results and operational effectiveness.

Oversee the accuracy and completeness of the commercial lease database, ensuring lease terms, financial obligations, and related documentation are properly maintained.

Ensure commercial lease setup, recurring rent charges, monthly billings, and applicable expense estimates are accurate and timely.

Monitor critical lease dates, renewal and expiration schedules, contractual obligations, and compliance requirements to minimize financial and operational risk.

Maintain complete tenant files and current Certificates of Insurance in accordance with established requirements.

Maintain accurate ancillary services contract records, including key terms, expiration dates, renewal schedules, and applicable financial obligations.

Establish effective processes, documentation, and controls for lease and contract administration, billing, reporting, data integrity, and coordination among Commercial & Ancillary Services, Accounting, and Property Operations.

Lead annual budgets, monthly forecasts, variance analyses, and long-range financial plans for commercial and ancillary revenue programs, supported by financial models, scenario analyses, and performance forecasts that inform strategic planning, revenue optimization, and business decisions.

Prepare timely, accurate executive reporting and presentations on commercial rent, parking, ancillary revenues, operating performance, key trends, risks, and opportunities to support leadership decisions, asset strategy, and portfolio performance.

Analyze actual results against budget and forecast, identify performance drivers and emerging risks, and recommend corrective actions and opportunities for improvement.

Monitor Accounts Receivable, delinquency trends, collections, and outstanding balances, partnering with appropriate teams to address issues and improve…