Community Service Officer

Community Service Officer (Variable Hour Employee)

THIS IS A PART TIME POSITION.

The Community Service Officer performs both enforcement and non‑enforcement duties in support of the Patrol Division within the Police Department. The CSO is responsible for investigating and enforcing municipal codes and ordinances related to animal control and parking violations. They also assist with directing traffic at accident scenes, transporting stray animals, and providing information and assistance to citizens about animal behavior and compliance with codes.

• Manages traffic control at accident scenes and secures area as directed; assists stranded motorists.
• Responds to calls, investigates and enforces municipal codes, ordinances and regulations related to animal control and parking violations.
• Assists with enforcement of federal, state and local felony and misdemeanor laws, codes, ordinances and regulations.
• Conducts basic crime scene investigations such as fingerprint dusting and crime scene security.
• Attends shift meetings, seminars, and training sessions to remain knowledgeable of operations and promote job performance.
• Completes the proper investigative paperwork and cold police reports as assigned.
• Documents violations, prepares and serves legal notices, establishes time limits prescribed by law or procedures, and documents progress with return inspections using visual observations, notes, photographs and collecting physical evidence.
• Performs general preventative maintenance on the trucks such as checking fluid levels, tire pressure, and ensures trucks and equipment are kept clean and in proper operating condition.
• Patrols the city to assure all animal and parking laws are being followed; tickets parking and animal violators within the city.
• Responds to all animal complaints in the city and completes the required paperwork, impounds, etc. within a reasonable time‑frame.
• Responds to assigned calls including cold criminal calls, crime scenes, accidents, and parking violations.
• Completes forms and reports in a clear, complete and legible manner.
• Establishes and maintains an ongoing community partnership.
• Contacts persons needing to make non‑investigative crime reports.
• Develops effective customer relationships with internal and external customers.
• Recognizes the roles and services of each city department to make appropriate referrals.
• Responds to questions from staff and community members in a clear and concise manner.
• Records information concerning events that take place while on duty, and records activity in the manner prescribed by the department.
• Communicates with people regarding parking violations and crime prevention strategies.
• Provides information and assistance to citizens by teaching animal behavior, providing information on the codes and ordinances, and recommending options to assist with compliance.
• All employees must model and demonstrate the city values at all times during the course of employment; to include Integrity, Collaboration, Innovation, Respect and Excellence.

Performs other duties as assigned.

• High School diploma or GED and one year of law enforcement or animal control experience.
• Animal control and/or enforcement experience preferred.
• An equivalent combination of training and experience that provides the required knowledge, skills and abilities may be considered.
• Must possess a valid Colorado driver’s license with a good driving record.

• Extensive knowledge and understanding of pertinent codes, ordinances, regulations and standards.
• Knowledge of the ordinances, policies and methods implemented by the city as they pertain to the responsibilities of the community service officer.
• Comprehensive knowledge of the terminology, principles and methods utilized within the department.
• Ability to modify work methods to meet changing priorities.
• Strong computer skills in Microsoft programs, I‑Leads, and records management systems.
• Knowledge of proper/humane animal handling and care and methods for administering same.
• Good basic mathematical and technical skills.
• Ability to learn and utilize new skills and information to improve…