Child Support Qa Auditor

Join to apply for the CHILD SUPPORT QA AUDITOR role at Colorado Department of Revenue

This position is open to current Colorado residents only. The effective start date for the selected candidate will be on or after January 1, 2026. Please note that this recruitment may be used to fill multiple vacancies.

The Public Assistance Quality Assurance (PAQA) section exists to:

• Administer a Quality Assurance program that enhances payment accuracy and improves program administration by measuring program accuracy and outcomes using standardized tools and proven practices.
• Collaborate with partners to prevent and mitigate errors.
• Provide independent review and quality improvement processes for the Adult Financial (AF), Child Support Services (CSS), Colorado Works (COWorks), Low‑income Energy Assistance (LEAP), and the Supplemental Nutrition Assistance (SNAP) programs including case file reviews, data collections, and analysis and reporting on findings.
• The PAQA unit is responsible for identifying factors that impact service delivery at the state and county level and providing recommendations to program areas and counties to enhance accuracy and improve program administration. Activities include reviews of county case files and work processes, data analysis, consultation with program areas on policy or system initiatives, and identifying efficiencies in service delivery. The section also works closely with other divisions, offices, and agencies to implement QA/QI strategies.

What you will be doing:

• This position provides policy and procedural guidance regarding appropriate last required actions, verification of documentation, and data entry in the Child Support Services system, Automated Child Support Enforcement System (ACSES) through case file reviews.
• Responsibility of this position includes ensuring the last required action met program requirements according to federal and state regulations along with Volume
  6. Reviews often include technical issues and complex situations that require resolution of compliance problems and reconciliation of divergent viewpoints. This position provides continuous data to the PAQA Data Manager on frequency, magnitude, and sources of non‑compliance.
• The data identified through the reviews is utilized by the PAQA division, program areas, and counties to improve program performance and client services; it directly advises state and/or county administrators of areas of risk and formulates improvement plans for eligibility and payment accuracy to prevent errors and achieve program outcomes.

Six (6) years of relevant experience in an occupation related to the work assigned to this position with a minimum of (two) 2 years working directly for the child support program, including using the Automated Child Support Enforcement System (ACSES).

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years with a minimum of (two) 2 years working directly for the child support program, including using the Automated Child Support Enforcement System (ACSES).

• More than 3 years experience in establishing child support cases, enforcing child support orders, or processing and managing an interstate child support services caseload.
• More than 3 years experience using ACSES.
• More than 3 years completing quality assurance case file reviews for public assistance at the state or county level including providing written findings.
• More than 3 years experience interpreting and applying state and federal laws and regulations governing child support services to individual household circumstances.
• More than 2 years experience collaborating with internal and external organizations, county departments of social/human services and community stakeholders to plan and execute program activities and/or error reduction strategies.
• Possesses certification in communication, facilitation, or mediation.

• Full background check and reference check required.
• This position requires State of Colorado residency at the time of application and…