Billing & Reporting Specialist, NA

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** About Vantage Data Centers
** Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
** Position Overview
** The Utility Billing and Reporting Specialist supports the end-to-end utility billing process, ensuring timely, accurate, and compliant billing for customers. Working independently with minimal guidance, this role assists with billing review, data validation, quality assurance, reporting, and cross-functional coordination. The specialist helps maintain policy and procedural compliance, supports system updates, and interacts with utility provider vendors on billing related matters.

This position also contributes to ongoing process improvements and participates in projects affecting billing operations, including construction buildouts and system enhancements. Responsibilities include coordinating billing activities, preparing standard reports, and supporting audits as directed. Overall, the role ensures billing integrity, customer satisfaction, and alignment with organizational standards and requirements.
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* Essential Job Functions:

**** Billing Process Support
*** Assist with the monthly utility billing review and support approval activities under established guidelines.
* Prepare sample bills, validate meter readings and data, and ensure accuracy in accordance with defined procedures.
* Maintain compliance with Vantage standards, customer leases, and internal billing requirements.
* Use Vantage billing tools to request, track, and review billing tasks.
* Ability to read and understand leases.
** Policy and Procedure Compliance
*** Follow all established utility billing policies and procedures.
* Assist in developing and implementing new or updating billing procedures as needed.
* Support billing system updates, enhancements, and testing activities working under limited direction.
** Quality Assurance and Compliance
*** Participate in planning and executing quality assurance checks for billing processes.
* Review billing data, recognize errors or discrepancies, and escalate issues appropriately.
* Provide required documentation and data for internal and external audits.
** Reporting and Data Preparation
*** Prepare, update, and utilize standard financial and statistical reports and dashboards as directed.
* Compile data for variance analysis and prepare supporting documentation under guidance.
* Analyze changes in system programming affecting customer utility billing statement templates.
* Conduct expense-to-revenue variance analysis and track/report capital expenses.
** Customer and Team Interaction
*** Respond to customer/internal billing-related inquiries under supervision to ensure timely and accurate communication.
* Collaborate with AS, Site Operations, and other departments to research and resolve billing issues.
* Partner with cross-functional teams on projects, initiatives, and operational problem-solving.
* Attend project meetings related to construction buildouts and expansions, providing billing insights and status updates.
** Process Improvement Support
*** Identify potential process improvements and assist in implementing approved changes.
* Monitor and support customer compliance with billing processes to ensure satisfaction and operational consistency.
** Additional Duties
*** Perform other tasks and responsibilities as assigned by management to support billing operations and organizational goals.
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* Job Requirements:

**** Education
* ** Bachelor’s degree in Accounting, Finance, Business Management, or equivalent experience.
** Experience
* ** 1–2 years of experience in billing, financial operations, data analysis, or accounting preferred.
* Familiarity with contracts management or reporting tools is a plus.
* Prior involvement in process improvement, quality assurance, or audit support is desirable.
** Technical Skills
*** Proficiency in…