Clerical Healthcare Administrative Specialist

Clerical Healthcare Administrative Specialist

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At the University of Denver, Student Affairs is at the heart of the student journey—empowering every student to thrive academically, personally, and professionally. Rooted in DU’s signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose.

Our work reaches far beyond the classroom. Through dynamic, high-impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging.

The Clerical Healthcare Administrative Specialist provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures. The role includes registering patients, scheduling visits, performing computer tasks, scanning records, recording charges, collecting fees, maintaining provider schedules, billing, insurance advocacy, committee membership, student issue resolution, and routine clerical duties.

Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies.

This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

• Interacts with patients, visitors, and HCC staff in a courteous manner, demonstrating initiative in meeting patient needs.
• Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service toward patients, visitors, and co‑workers.
• Schedules patient appointments efficiently and accurately according to practice protocols.
• Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling appointments.
• Coordinates patient flow and ensures immediate priorities such as registration, schedule changes, eligibility changes, and students presenting in crisis or medical urgency are satisfied.
• Instructs patients on how to enter their information online through the secure web portal.
• Notifies providers when a patient has canceled or rescheduled an appointment.

• Scans and updates patient’s electronic medical records, including specialist referrals, emergency room notes, and prescription requests.
• Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays information with accuracy, courtesy, and speed.
• Provides routine information via phone, e‑mail, and face‑to‑face; monitors patient needs in the reception area; maintains a neat, clean, and safe work area.
• Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other tasks upon request of the DAF and MBD.
• Creates, implements, and oversees communications programs, internal or external, that effectively describe and promote DU HCC.

• Ensures accuracy of CPT and ICD‑10 codes.
• Maintains patient electronic medical records.
• Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations.

• Ensures accuracy of CPT and ICD‑10 codes on patient visit according to the nature of the service rendered.
• Answers staff questions related to billing and collection.
• Generates patients’ bills for services rendered and records all collections.
• Provides information and instruction to patients about charges and billing options.
• Processes payments and the daily financial packet.
• Tracks accounts receivable and aging of accounts and generates reminder notices accordingly.

This position works a minimum of one 10‑7 pm shift per week…