Pharmaceutical Customer Engagement Specialist - Phoenix​/Denver

Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance.

Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists/Radiologist/Rheumatologist and Primary Care HCP’s. The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and National conferences.

The ILD CES will focus on supporting early identification of patients living with ILD/IPF through disease state awareness campaigns as well as sales activities and pull through working in collaboration with internal cross functional partners such as ILD Specialty Consultants, Regional Account Directors, and PACE teams. The role of the ILD CES prioritizes a digital first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAE’s, Virtual Peer to Peer educational programs, etc.

and in office calls up to 50% of the time depending on local market needs and HCP preferences.

Duties & Responsibilities

• Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products.

• Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns.

• Executes brand strategies and business plans to ensure consistency with company sales and brand strategies.

• Establishes and maintains effective communication and coordination with internal employees.

• Develops customer pre-call plans to meet ILD health care professionals and account needs.

• Builds valuable discussions around ILD HCP needs and opportunities.

• Fosters ILD HCP network development and communication.

• Has accurate and timely follow up discussions with ILD HCP.

• Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making.

• Uses appropriate BIPI sales training techniques to facilitate customer decision making process.

• Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.

• Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.

• Employs a digital first approach aimed at increasing personalized, Omnichannel engagements through a unique blend of virtual (50%) and in office engagements (50%) to increase customer experience and engagements.

• Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions-based customer interactions.

• Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies,…