Patient Liaison

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About Us
At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole-body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, has allowed us to lead the change against "we caught it too late again".

Location
Denver, CO – 3200 Cherry Creek S Dr, Denver, Colorado, 80209, USA.

As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Our clinics are open up to seven (7) days a week. The role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on‑site position, candidates must also be available to cover shifts within a 45‑minute notice, when needed.

• Patient Check-In, Registration, and Check Out
  • Welcome patients and visitors, ensuring a warm and professional first impression.
  • Verify patient identity and required documentation.
  • Assist patients with completing registration and intake forms as needed.
  • Manage scheduling, cancellations, and rescheduling of appointments.
  • Educate patients on post‑scan expectations.
• Communication and Coordination
  • Serve as a liaison between patients, providers, technologists, and clinical staff.
  • Ensure the front desk area is organized, stocked, and operates efficiently.
• Customer Service Excellence
  • Address patient concerns or complaints with empathy and professionalism.
  • Encourage patient feedback and foster a positive clinical experience.

• Patient Preparation for MRI Scans
  • Escort patients to changing rooms and explain pre‑scan protocols.
  • Assist patients with positioning for comfort and safety during scans.
  • Screen for contraindications and verify compliance with safety protocols.
• Support MRI Technologists
  • Prepare the MRI suite with necessary supplies and clean equipment after use.
  • Communicate any patient‑specific concerns or needs to the technologist.
  • Assist in maintaining an efficient workflow to minimize patient wait times.
• Equipment and Environment Maintenance
  • Report any technical issues or maintenance needs to appropriate personnel.
  • Keep patient areas tidy and well‑stocked with necessary materials.

• Experience: At least 1+ years in customer service, preferably in healthcare or related field.
• Initiative: A self‑starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast‑paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

• Previous experience in healthcare, hospitality, or Med Spa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem‑solving and decision‑making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

The Patient Liaison position requires standing for extended periods to ensure outstanding in‑clinic patient care and experience. Employees receive a paid 15‑minute sitting break if standing for more than 4 consecutive hours, and a second paid 15‑minute sitting break if the shift exceeds 10 hours. These breaks are in addition to, and do not interfere with,…