Front Desk & Patient Coordinator

Are you a multitasker dedicated to providing an elite patient experience in the med spa industry? We are seeking an experienced Front Desk & Patient Coordinator who serves as the front desk staff member and oversees our daily operations and social media.

This is a multifaceted role for someone who loves variety. You aren’t just answering phones; you are the heartbeat of the practice. Your responsibilities will include:

• Communications: Serve as the first point of contact, managing a high volume of telephone, text and email inquiries with a professional, warm demeanor to ensure every patient feels valued and informed.
• Patient Coordination: Greeting patients, managing the schedule, and ensuring a seamless check-in/check-out experience.
• Operations: Ordering products and maintaining a meticulous inventory of product, back-bar, and retail supplies.
• Brand Voice: Managing our social media presence to showcase our results and culture.
• Sales Support: Educating patients on our services and retail products.

• Elite Communication: Ability to answer patient phone calls with a warm, professional, and persuasive “voice.”
• Product & Service Knowledge: Quickly learning our menu and services to answer patient questions and book the correct appointments.
• Detail-Oriented: Precision in data entry for patient appointments and inventory tracking.
• Digital Engagement: Capturing “behind-the-scenes” content and managing our social media presence to reflect our high-artistry culture.
• Social Media Savvy: Experience creating engaging content (Stories/Reels) to showcase our results.

• Working from 1-day per week (Mondays – 7.5 hours), to up to 5-days a week (Monday-Friday, average of 38 hours) working alongside our existing Front Desk Coordinator.
• Previous experience working in a med spa or injectables practice.
• Exceptional communication skills and a polished, professional demeanor.
• Strong organizational skills with an ability to pivot between tasks quickly.
• Proficiency in social media platforms (Instagram/Tik Tok) and aesthetic software.
• Required to participate in social media and marketing efforts, including monthly specials, and marketing videos/photos.
• A positive and proactive “can-do” attitude.

You will be an integral part of a thriving business where your role directly impacts our growth. We offer a fun, fast-paced, and caring environment.