Patient Care Coordinator

Salary Range:
Fully incentivized model and get as much as $1800 per month

Nao Medical is a rapidly growing, multi-specialty, multi-site, and AI-enabled healthcare organization committed to providing high-quality, accessible, and affordable care. With over a million patients served, we operate across multiple service lines, including primary care, urgent care, occupational health, mental health, and nutrition.

Our AI-first model streamlines workflows, improves patient follow-through, and allows clinicians to focus on delivering excellent care. We are expanding nationally and scaling multiple high-impact programs to improve access and operational efficiency.

We are seeking an organized, empathetic, and detail-oriented Patient Care Coordinator to join our remote clinical operations team. In this pivotal role, you will serve as a primary touchpoint for our patients, managing daily scheduling, handling incoming communications, and facilitating smooth care delivery across our service lines. This role is ideal for a proactive communicator who thrives in a fast-paced environment and is passionate about delivering exceptional patient experiences.

Reporting to patient care leadership, the Patient Care Coordinator will focus on front-line communication, appointment coordination, and EHR documentation. This position requires someone who is dependable, highly organized, and comfortable navigating digital telehealth platforms while upholding high standards of patient care.

Hands-On Impact: Play a critical role in optimizing the patient journey and expanding access to care across our multi-specialty practice.

Execution-Focused Role: Emphasis on mastering patient intake, scheduling workflows, and seamless telehealth coordination.

Growth Exposure: Gain hands-on exposure to modern, AI-enabled healthcare management within a tech-driven clinical environment.

Supportive Environment: Receive direct guidance and mentorship from experienced clinical operations leadership in a collaborative, non-hierarchical culture.

• Appointment & Patient Flow Coordination
  • Managing, scheduling, and rescheduling patient appointments accurately across clinical schedules.
  • Sending telehealth links, appointment details, reminders, and confirmations to ensure strong patient follow-through.
  • Managing no-shows and processing last-minute appointment changes to maximize schedule utilization.
• Handling incoming patient calls and messages in a professional, empathetic manner.
• Processing and routing medication refill or request messages to the appropriate prescribing provider.
• Directing general patient requests to the relevant department or provider while following up on outstanding items.
• Communicating provider instructions to patients clearly and appropriately as directed by clinical staff.
• Clinical Operations Support & Intake
  • Assisting with patient intake, registration, and updating patient records.
  • Coordinating external referrals and required follow-up appointments to maintain continuity of care.
  • Documenting all patient communications accurately and thoroughly within the EMR.
  • Escalating urgent, high-priority, or clinical concerns immediately to the appropriate clinical staff.

• Education:
  • High School Diploma or equivalent required.
  • Associate’s or Bachelor’s degree in Healthcare Administration, Communications, or a related field preferred.
• Experience and Qualifications:
  • 0 to 2 years of experience in healthcare customer service, patient coordination, or medical front-office administration.
  • Strong organizational skills, sharp attention to detail, and ability to multitask in a high-volume environment.
  • Basic proficiency in Microsoft Office and comfort navigating EHR…