Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Join us to start  Caring. Connecting. Growing together.
The  Patient Care Coordinator  greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors.  The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Schedule:

Monday-Friday, 8-hour shifts between the hours of 7am-5pm MST. Supervisor will determine the schedule upon hire.

Location:

4500

E. 9th Ave. Suite 330, Denver, CO. May need to travel to other clinics for support, depending on business need.
Department:  Internal Medicine

Primary Responsibilities:

Greets patients as they arrive and manages wait time
Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
Collects co-payments, co-insurance, and deductibles and issues receipts
Manages cashier box and daily deposits according to company policies
Processes walk-in patients and visitors
Answers phones and schedules appointments
Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
Manages medical records (maintains, files/scans, prepares for schedule)
Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
Establish and maintain effective working relationships with patients, employees, and the public
Performs all other related duties as assigned
What are the reasons to consider working for United Health Group?
Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED
1+ years face-to-face and/or telephonic customer service experience
Intermediate level of proficiency in Microsoft Office applications

Preferred Qualifications:

1+ years of experience with electronic health records
1+ years of related healthcare experience, including scheduling
1+ years of experience handling and triaging of telephone calls and a multi-system phone line
Knowledge of medical terminology
Ability to handle cash and to count money

Soft Skills:

Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong…