Health Outreach Coordinator

The Health Outreach Program (HOP) Coordinator plays a pivotal role in supporting the efficient operation of the mobile health outreach program. This position oversees daily program operations, including safe transport and setup of the mobile medical unit, site coordination, staff training, and community relations. The HOP Coordinator also provides client-facing support through registration, communication, and navigation to services. In addition, the HOP Coordinator may perform Medical Assistant duties within the scope of their training to ensure the safe and effective delivery of healthcare services in both outreach and clinic settings.

• Program & Vehicle Operations
  • Safely drive the HOP mobile medical unit (40 ft RV) to and from assigned service locations, ensuring timely and safe transport.
  • Oversee setup and breakdown of the unit at sites; maintain cleanliness and readiness of the vehicle.
  • Monitor and complete scheduled maintenance (weekly, monthly, annual); maintain accurate maintenance records.
  • Oversee daily operations of the HOP program, including scheduling, site coordination, and community/provider relations.
  • Serve as liaison between the Stout Street Health Center and community HOP sites.
• Training & Staff Support
  • Oversee training and orientation for new Client Access Representatives and HOP staff, including scheduling, insurance verification, phones, and EHR use.
  • Shadow and coach new hires to ensure task accuracy and provide constructive feedback.
  • Empower staff to troubleshoot issues independently using established training resources and standard work.
  • Maintain and update the HOP training manual; train staff on mobile unit operations and safe driving practices.
• Clinic Flow & Coverage
  • Facilitate client flow through active schedule management; support opening and closing of assigned clinics.
  • Provide coverage for staff shortages, including breaks, lunches, and vacations.
  • Assist the HOP Program Manager with provider and staff scheduling.
• Client Communication & Services
  • Communicate with clients via phone, patient portal, or email to address concerns and inquiries.
  • Assist patients with scheduling and navigation to Stout Street Health Center services not accessible on the HOP.
  • Actively participate in identifying homeless and at-risk individuals/families and connecting them with health and community resources.
  • Facilitate access to behavioral health and other integrated health services.
• Medical Assistant Support (as trained/credentialed)
  • Record patient demographics, medical histories, vitals, and chief complaints in the EHR.
  • Perform venipuncture, obtain specimens, and conduct laboratory tests (e.g., urinalysis, HCG, hematocrits, glucoses).
  • Conduct basic medical office procedures (pulse oximetry, peak flow, EKG, hearing/vision screening).
  • Administer immunizations per clinic protocol; document in Next Gen/CIIS.
  • Assist providers and Behavioral Health Professionals with patient check‑ins, assessments, and care.
  • Ensure accurate documentation of all visits and patient histories in the EHR.
• Administrative Support & Compliance
  • Support revenue cycle functions, including insurance verifications and billing corrections.
  • Assist management with audit follow‑up, special projects, and operational implementation.
  • Order and maintain medical supplies, pharmaceuticals, and stock levels for the mobile unit.
  • Ensure adherence to OSHA, HIPAA, and organizational safety standards.
  • Maintain compliance with COVID‑19 vaccination requirements, as defined by CDC and local health authorities.
  • Ensure timely & accurate use of all company systems as required while maintaining complete, up‑to‑date records.
  • Performs other job duties as assigned.

• High school…