Guest Services Manager

1 day ago Be among the first 25 applicants

Direct message the job poster from Monarch Casino Resort Spa - Black Hawk

Status:
Full Time

Shift: Varies

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new ULTIMATE resort. Experience everything that surrounds our beautiful location in the heart of the Rocky Mountains, including world-class skiing, fishing and horseback riding.

Overview

Immerse yourself in luxury at our stunning new ULTIMATE resort in the heart of the Colorado Rockies. Enjoy world-class skiing, fishing, and horseback riding while working in impeccably appointed guest rooms featuring vaulted ceilings and luxury furnishings. Join our vibrant, modern hotel where you can take pride in your work!

- Free Hot Meal per shift

- Non-smoking environment

- Subsidized transportation

- Flexible Schedules

Under the direction of the Hotel Manager, the Guest Services Manager oversees Front Desk activities, focusing on five-diamond guest service and team member relations.

Key responsibilities include:

• Managing Front Desk performance to meet business objectives
• Coaching Team Members for exceptional guest service
• Scheduling, training, and managing disciplinary matters
• Ensuring compliance with federal, state, and local laws
• Resolving guest complaints and ensuring satisfaction
• Collaborating with other departments such as PBX, Reservations, and Housekeeping

- Minimum of 2 years in Hotel Front Desk management at a high-occupancy resort

- Exceptional written and verbal communication skills

- Computer proficiency (LMS knowledge preferred)

- Strong analytical skills for report and inventory management

Join us at our beautiful, fast-paced resort, where luxury meets scenic beauty. Apply today to be a part of our dedicated team!

Not Applicable

Full-time

Management, Customer Service, and General Business

Hospitality, Gambling Facilities and Casinos, and Hotels and Motels