Director of Operations

Join to apply for the Director of Operations role at Sage Hospitality Group
.

At The Crawford Hotel
, you’re not just joining a team—you’re becoming part of the heartbeat of Denver. Perched above the historic Denver Union Station, we’re more than a hotel; we’re a destination where stories unfold, connections thrive, and history comes alive. Our team is driven by passion and purpose, delivering unforgettable experiences through attention to detail and a genuine passion for hospitality. We celebrate individuality, foster adventure, and take pride in making every moment extraordinary for our guests—and for each other.

When you join us, you gain more than a job; you gain a place to grow, thrive, and make your mark at one of Denver’s most iconic landmarks. With competitive benefits, a supportive culture, and opportunities to elevate your career, The Crawford Hotel is a one-of-a-kind destination for one-of-a-kind team members. Work where you belong.

As part of Sage Hospitality Group
, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers who harness their entrepreneurial spirit to break preconceived notions. We welcome risk takers and creative spirits alike. Your success is about more than the work you do—it’s about who you are. We invest in your personal and professional growth.

• Plan and manage two major functions of the hotel (e.g., food & beverage and room operations) to achieve customer satisfaction and quality service while meeting or exceeding financial goals.
• Develop and recommend the budget, marketing plans and objectives and manage within those approved plans.
• Manage Human Resources to attract, retain and motivate employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication, discipline, and terminate, as appropriate.
• Implement company programs, develop local procedures, and ensure compliance with SOPs, safety regulations and all applicable laws and regulations to ensure optimal service quality and customer satisfaction.
• Resolve customer complaints to maintain a high level of customer satisfaction and quality.
• Implement emergency organization procedures and training through the security staff to ensure protection for guests, staff and company assets.
• Execute and promote an accident prevention program to minimize liabilities and related expenses.
• Manage the maintenance and sanitation of front and back of the house to protect assets, comply with regulations and ensure quality service and customer satisfaction.
• Assume the responsibilities of the General Manager in their absence.
• Perform any other duties as assigned.

A four‑year college degree or equivalent education/experience.

Five to ten years of employment in a related position with this company or other organizations.

• Advanced knowledge of the hospitality and business management fields.
• Considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Ability to analyze complex activities or information to improve practices or develop new approaches.
• Decision-making with general policies and procedures for guidance, keeping the General Manager informed.
• Highly developed communication skills to negotiate, influence managers, guests, and corporate clients.
• Excellent speech and written communication skills.
• Excellent literacy skills necessary for reports, policies, and procedures.
• Vision ability to visually inspect the hotel.

• Must have vision ability to inspect the hotel.
• Must have mobility to walk through the front and back of the hotel.
• Climb approximately 20-30 steps at least 10% of the week.
• Physically able to regularly inspect all areas of interior and exterior of facility.

General office and hotel environment.

• Eligible to participate in Sage bonus plan.
• Unlimited paid time off.
• Medical, dental, & vision insurance.
• Eligibility to participate in the Company’s 401(k) program with employer matching.
• Health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Company‑paid short‑term disability.
• Paid FMLA leave for up to 12 weeks.
• Employee Assistance Program.
• Great discounts on hotels, restaurants, and more.
• Employee Referral Bonus Program – up to $1,000 per referral.

USD $ – USD $ per year.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.