Conference Service Manager

why us?

catbird is a welcoming independent boutique hotel that’s full of art, heart, and good vibes. This is what happens when you blur the line between hotel and home and add a hefty dose of counterculture. From thoughtful spaces that seamlessly facilitate work/life balance to the lively rooftop with panoramic views, there's a lot to discover here.

paying homage to the history of the neighborhood around it, catbird encompasses a 2,500 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. The historic klee house is an ideal space for all your events and celebrations with up to 40 guests. The 2,380 square-foot home has plenty of mixed-use spaces for entertaining.

rook is your new favorite spot in rino, denver — perched at the top of the catbird hotel. Our tagline is “rounds not rivals” and we’re looking for people who want to join our down-to-earth crew of cocktail aficionados, slinging classic and playful drinks in a laidback environment. The bar encompasses both an expansive skyline rooftop, as well as an intimate indoor space—we are looking for people who are just as comfortable at a corn hole pit as they are in a cocktail lounge.

the application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.

plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, vip needs, amenities, group resumes, and rooming lists.

• responsible for the management and planning of meetings/conventions and related activities.
• attends banquet event order (beo) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
• achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
• maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
• develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
• develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• follow up on all client needs and inquiries in an efficient and expedient manner.
• focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
• detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
• manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
• improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of…