Stellar Jay Assistant General Manager

• Pay or shift range: $75,000 USD to $85,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Every interaction at Populus has the power to leave someone inspired, not just by exceptional hospitality, but by a deeper connection to nature, community, and one another. Whether you are welcoming guests, preparing a meal, caring for our spaces, or supporting the team behind the scenes, your work helps bring our mission to life and makes you an essential part of a new species of hospitality.

At Crescent Hotels & Resorts, we believe exceptional hotels begin with exceptional people.

As the Assistant General Manager of Stellar Jay
, you will play a key leadership role in the overall success of Populus' signature rooftop restaurant and bar. Working closely with the General Manager and Food & Beverage leadership, you will help lead daily operations, develop the team, drive financial performance, and ensure Stellar Jay consistently delivers an exceptional guest experience.

This is a hands‑on leadership position for a hospitality professional who understands the pace and complexity of a high-volume restaurant and bar environment. You will be responsible for supporting the operation from opening through close, while helping create a culture centered around thoughtful hospitality, accountability, and excellence.

Rooted in Nature

Generous

Curious

Brave

As the Assistant General Manager of Stellar Jay, you will:

• Oversee the day‑to‑day operations of Stellar Jay, including restaurant, bar, lounge, and related guest experiences.
• Maintain a strong leadership presence on the floor throughout service.
• Ensure consistent execution of service standards, food and beverage quality, cleanliness, and presentation.
• Monitor business levels and adjust staffing and operational priorities accordingly.
• Support opening, closing, and daily operational procedures.
• Ensure all areas of the restaurant and bar are properly maintained and prepared for service.
• Partner closely with Culinary leadership to ensure seamless coordination between front and back of house.
• Ensure compliance with hotel, restaurant, health, sanitation, safety, and alcohol service standards.
• Assist with special events, private functions, group experiences, and other programming at Stellar Jay.

Lead, coach, mentor, and develop Stellar Jay associates and supervisors.

• Set clear expectations for service, professionalism, attendance, performance, and teamwork.
• Conduct pre‑shift meetings and communicate daily priorities, reservations, events, business levels, and operational updates.
• Train associates on service standards, menu knowledge, beverage offerings, systems, and guest experience expectations.
• Provide consistent feedback, coaching, and recognition.
• Assist with hiring, onboarding, and training new associates.
• Address performance concerns promptly and in accordance with company policies.
• Build a positive, inclusive, and accountable team culture.
• Lead by example and remain willing to step into any role necessary to support the operation.

• Create genuine and memorable guest experiences through visible, engaged leadership.
• Build relationships with hotel guests, local guests, VIPs, and repeat clientele.
• Respond to guest feedback, concerns, and service recovery opportunities.
• Ensure guest issues are handled promptly, professionally, and with appropriate follow‑through.
• Maintain a thorough knowledge of Stellar Jay's food, beverage, cocktail, and service offerings.
• Ensure associates are knowledgeable and confident in making recommendations.
• Monitor guest feedback, reviews, and service trends to identify opportunities for improvement.

• Create and maintain associate schedules based on business levels, forecasts, reservations, events, and operational needs.
• Ensure appropriate staffing levels across the restaurant, bar, and lounge.
• Monitor labor and adjust staffing as business needs change.
• Review timecards for accuracy and ensure payroll is completed accurately and on time.
• Address missed punches, scheduling discrepancies, and other payroll‑related issues.
• Monitor overtime and labor costs.
• Ensure associates are scheduled and paid according to established policies and procedures.

• Support Stellar Jay's revenue,…