Lodging Operations Coordinator

JOB TITLE:

Lodging Operations Coordinator

EMPLOYMENT TYPE:

Full-Time

LOCATION:

Denver, CO

Superfan is an award-winning, global leader in fan-first live music experiences, redefining how audiences connect with the artists they love. We produce best-in-class experiences that go far beyond the concert ticket. Between VIP, travel, sponsor ships, specialty merchandise, and social impact, we specialize in integrated programs that multiply value for artists and brands. With deep roots in the music industry, we are trusted by Metallica, Katy Perry, Oprah, Rush, Bon Jovi, Ghost, Queen and more to turn passionate fans into lifelong followers.

Our culture is built on creativity, enthusiasm, and a deep respect for the fan experience. We move quickly, think ambitiously, and operate as a highly collaborative, polished team that values both big ideas and meticulous execution.

Superfan has been recognized as one of the fastest-growing companies in the US by Inc. 5000 for three consecutive years, and named one of Fast Company’s Best Workplaces for Innovators in 2025. As we continue to expand globally, we’re looking for passionate, driven individuals to help shape the future of live experiences.

Reporting to the VP Travel & New Business, the Lodging Operations Coordinator works closely with our hotel partners on contracting, reservations and settlement across all of our travel properties. This is a full-time position based in Denver, CO. The role spans all of our travel programs and serves as the main point of contact for our hotels on procurement, contracting, deposits, reservations and settlement.

Responsibilities include but not limited to:

• Develop and distribute Requests for Proposal (RFPs) to secure competitive hotel rates for each travel program.
• Conduct market research to evaluate hotel availability, pricing and property suitability for each program.
• Negotiate hotel agreements, room block terms and contract concessions in line with SUPER's operational and financial objectives.
• Review, summarize and route hotel contracts for stakeholder approval and execution.
• Maintain strong relationships with hotel partners to support long-term strategic partnerships.
• Ensure all negotiated contract terms and concessions are fulfilled by each hotel property.
• Track and document contract concession deliverables for internal reporting and reference.

• Build and manage event-specific rooming lists using ticketing and guest data.
• Coordinate guest special requests with hotel partners to deliver an exceptional attendee experience.
• Support pre-event operational planning and coordination with hotel teams to ensure seamless program execution.
• Manage staff lodging requests, room assignments and confirmation distribution for designated programs.

• Audit hotel confirmation lists against rooming lists to ensure booking accuracy.
• Review post-event hotel folios and reconcile charges as part of the event settlement process.
• Coordinate hotel deposit schedules and payment processing in partnership with the SUPER Finance team.
• Maintain a master calendar of hotel deadlines, milestones and contractual obligations to ensure all deliverables are completed on time.

Candidates should have a minimum of 2-3 years of industry experience and be confident leading large projects and teams. Experience across international markets is highly advantageous.