Guest Service Supervisor

Assists the General Manager with ensuring guests receive exceptional service through brand and company standards. Assist with supervising and training front desk and night audit associates.

• Participates in interviewing with the General Manager for new associates.
• Assist with training new associates on brand/company standards and incumbents as needed.
• Assists with motivating staff through positive reinforcement, and leading by example.
• Assists with conducting departmental and other required meetings for which s/he is responsible
• Assists with ensuring that established back-up procedures (reports, equipment, etc.) are in place
• Assists with ensuring that all departmental policies and procedures are adhered to
• Assists with monitoring guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
• Monitors room inventory and status, ensuring the proper room type is available upon guest arrival
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
• Monitor’s cleanliness and neatness of departments for which s/he is responsible.
• Monitor’s inventory of front desk, back office, and breakfast supplies, and assists with placing orders in a timely manner.
• Assists with ensuring proper communication within the department by use of meetings, notice boards, log books, memos, etc.
• Communicates with other departments, thereby promoting a seamless operation.
• Monitor’s market/pantry operations, i.e., cleanliness, merchandising, and inventory. Place orders in a timely manner.
• Assists with reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines
• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

Job Description:

Guest Service Supervisor (Comfort Inn DC) Associate Initials _______ Page 1 of 3

Job Description

It’s Better at Baywood!

• Participates in safety initiatives and is an integral part of the Safety Committee.
• Completes incident reports, taking appropriate action. Notifies appropriate parties
• Additional duties may be added at any time at the discretion of management.

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
• Actively listens to guests and associates, responding appropriately to their questions and/or concerns.
• Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

It’s Better at Baywood!

• Ability to perform job duties of all positions within the department
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and…