Residential Services Coordinator - Palace Lofts

Resident Services Coordinator

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!

Palace Lofts | Denver, Colorado

Do you enjoy creating memorable experiences and making people feel genuinely welcome?

East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to join our team at Palace Lofts in Denver. As a familiar face for residents and guests, you'll help create a welcoming, professional environment while supporting the day-to-day operation and security of the community.

This role combines resident service with hands-on front desk coordination. You'll manage packages and key control, coordinate moves, help keep the lobby and front desk presentation-ready, monitor front desk electronics, provide neighborhood information, and respond appropriately when unexpected situations arise.

Job Location:

Palace Lofts - Denver, CO

Pay Rate: $25.00 per hour

Schedule:

Saturday-Wednesday | 7:00 AM-3:00 PM

Employment Status:
Full-Time

Start Date:

Immediately

Accepting Applications Until:
October 31, 2026, or until filled

· Create a welcoming first impression by greeting residents and guests with professionalism and resort-level service.

· Maintain a secure community by supporting building access, key control, and established security procedures.

· Manage incoming resident packages from receipt and logging through notification and organized storage.

· Coordinate resident moves by scheduling move monitors and helping ensure established move procedures are followed.

· Respond to resident and guest questions, provide general building and neighborhood information, and connect callers with the appropriate resources.

· Help maintain a clean, organized, and presentation-ready front desk and lobby by addressing general housekeeping needs as they arise.

· Monitor front desk electronics and equipment, including computers and televisions, and promptly communicate operational issues.

· Respond appropriately to emergency situations and follow property procedures to support resident and building safety.

· Build positive relationships with residents, guests, vendors, and teammates through dependable communication and service.

· Support the property team with other duties as needed to keep daily operations running smoothly.

We're looking for someone who enjoys helping people, takes pride in professionalism, and can balance hospitality with the organization and attention to detail needed at a residential front desk.

· High school diploma or equivalent.

· Previous customer service or administrative experience, such as hospitality, hotel, property management, food and beverage, retail, or reception.

· Strong verbal and written communication skills with the ability to understand and respond to resident, guest, and vendor requests.

· Ability to read and follow safety rules, operating instructions, and property procedures.

· Comfort using computers and standard office systems; experience with Word, Excel, Outlook, and Building Link or similar systems is helpful.

· Ability to stay organized, professional, and responsive while managing multiple priorities.

· Experience in residential property management, hospitality, concierge, or front desk service.

· Spanish language skills are a plus.

· Enjoy creating a welcoming experience for residents and guests.

· Notice the details that keep a front desk organized and a community running smoothly.

· Stay calm and…