Director of Front Office

** Why us?*
* ** Position salary range: $78,000 - $83,000 annually*
* ** Job Close Date:
November 20, 2026 or until filled*
* At
** The Crawford Hotel** , you're not just joining a team-you're becoming part of the heartbeat of Denver. Perched above the historic Denver Union Station, we're more than a hotel; we're a destination where stories unfold, connections thrive, and history comes alive.

Our team is driven by passion and purpose, delivering unforgettable experiences through attention to detail and a genuine passion for hospitality. We celebrate individuality, foster adventure, and take pride in making every moment extraordinary for our guests-and for each other.

When you join us, you gain more than a job; you gain a place to grow, thrive, and make your mark at one of Denver's most iconic landmarks. With competitive benefits, a supportive culture, and opportunities to elevate your career,
** The Crawford Hotel
** is a one-of-a-kind destination for one-of-a-kind team members. _Work where you belong_ .

** A Rewarding

Experience:

*
* + Eligible to participate in Sage bonus plan. Up to 20% of your salary.

+ Complementary RTD Eco Pass

+ Medical, dental, & vision insurance

+ Health savings and flexible spending accounts

+ Basic Life and AD&D insurance

+ Company-paid short-term disability

+ Unlimited paid time off

+ Eligible to participate in the Company's 401(k) program with employer matching

+ Employee assistance program

+ Tuition Reimbursement

+ Great discounts on Hotels, Restaurants, and much more.

+ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

** Job Overview*
* Plan and manage guest services and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of guest services and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: the front office, guest experience, bell and valet.

** Responsibilities*
* + Manage the human resources functions in the division in order to attract, retain and motivate the employees; interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

+ Manages check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. May need to fill in for various roles within the rooms department as the demands of business requires.

+ Manages guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

+ Monitors and regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

+ Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

+ Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

+ Maximizing revenue in each phone/desk transaction. (Sell from the top down…