Sr. HR Coordinator

Senior HR Coordinator

Reporting to the Lead, HR Support Services, this key member of the HR Support Services team delivers high-quality, timely, and customer-focused support throughout the employee lifecycle. The role handles a broad range of both complex and basic administrative tasks and service requests, including onboarding, employee changes, offboarding, records management, and Tier 1 and Tier 2 HR inquiries and escalations.

Ideal for a detail-oriented, service-mindful professional looking to grow within a collaborative and fast-paced HR environment supporting 20,000+ employees across North America.

• Process both complex and basic employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, and employee status updates.
• Coordinate pre-boarding and onboarding logistics, such as background checks, new-hire documentation, and systems access – including M&A.
• Support offboarding processes including exit interviews, logistics and system terminations.

• Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP Success Factors).
• Perform regular audits of employee records to ensure data accuracy and compliance.
• Generate reports or queries to support HR operations and compliance efforts.
• Prepare HR dashboard and metrics for leadership report-out.

• Respond to employee and manager inquiries via phone, email, or case management system (e.g., Service Now) related to HR policies, procedures, and systems.
• Act as escalation for complex cases within HR Support Services, when needed.
• Maintain confidentiality and handle sensitive information with discretion.
• Serve as backup for team leader during absences, ensuring continuity of operations and team support.
• Interface directly with HR Business Partners and HR Leaders, providing timely and accurate information on processes, services, and policies.

• Support conflict resolution and disciplinary processes, including documentation and performance improvement plan support.
• Contribute to HR initiatives such as performance management, C&B programs, and employee engagement.

• Assist in maintaining and updating HR SOPs, templates, and knowledge base articles.
• Recommend improvements to enhance efficiency and employee experience.
• Participate in HR projects and initiatives as assigned.
• Onboard, train, and mentor (level 1 or junior) coordinators, providing regular feedback and professional development guidance.

• Bachelor’s degree in Human Resources, Business Administration, or equivalent experience in a related field.
• 3–5+ years of experience in an HR administrative or coordinator role, preferably in a high-volume or shared-services environment.
• Experience in insurance, financial services, or other highly regulated industries is an asset.

• Service-oriented mindset with a focus on employee experience.
• Strong organizational skills, decision-making ability, attention to detail, and comfort with ambiguity.
• Excellent communication and interpersonal skills; customer service mindset.
• Comfortable working in a decentralized, multi-jurisdictional environment (U.S. and Canada).
• Proficiency with HR systems (e.g., Workday, SAP, Oracle) and Microsoft Office Suite.
• Ability to handle confidential information with professionalism and discretion.
• Bilingual in English and French (if supporting Canadian employees) is a plus.

HUB International Limited is an equal‑opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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