Sr. HR Coordinator

Key Responsibilities Employee Lifecycle Administration

Process both complex and basic employee lifecycle transactions including new hires, job changes, terminations, leaves of absence and employee status updates.

Coordinate pre-boarding and onboarding logistics such as background checks, new hire documentation and systems access including M&A.

Support offboarding processes including exit interviews, logistics and system terminations.

HR Systems & Data Management

Enter and maintain accurate employee data in the HRIS (e.g. Workday, SAP Success Factors) system.

Perform regular audits of employee records to ensure data accuracy and compliance.

Generate reports or queries to support HR operations and compliance efforts.

Prepare HR dashboard and metrics for leadership report out.

Employee Support & Service Delivery

Respond to employee and manager inquiries via phone, email or case management system (e.g. Service Now) related to HR policies, procedures and systems.

Act as escalation for complex cases within HR Support Services when needed.

Maintain confidentiality and handle sensitive information with discretion.

Serve as backup for team leader during absences ensuring continuity of operations and team support.

Interface directly with HR Business Partners and HR Leaders providing timely and accurate information on processes, services and policies including service delivery.

Manager & HRBP Support

Support conflict resolution and disciplinary processes including documentation and performance improvement plan support.

Contribute to HR initiatives such as performance management, C&B programs and employee engagement.

Process Improvement & Documentation

Assist in maintaining and updating HR SOPs, templates and knowledge base articles.

Recommend improvements to enhance efficiency and employee experience.

Participate in HR projects and initiatives as assigned.

Onboard, train and mentor (level 1 or junior) coordinators providing regular feedback and professional development guidance.

Qualifications Education & Experience

Bachelor's degree in Human Resources, Business Administration or equivalent experience in related field preferred.

3-5 years of experience in an HR administrative or coordinator role preferably in a high-volume or shared services environment.

Experience in insurance, financial services or other highly regulated industries is an asset.

2-5 years of relevant experience.

Skills & Competencies

Service-oriented mindset with a focus on employee experience.

Strong organizational skills, decision making ability, attention to detail and comfort with ambiguity.

Excellent communication and interpersonal skills; customer service mindset.

Comfortable working in a decentralized multi-jurisdictional environment (U.S. and Canada).

Proficiency with HR systems (e.g., Workday, SAP, Oracle) and Microsoft Office Suite.

Ability to handle confidential information with professionalism and discretion.

Bilingual in English and French (if supporting Canadian employees) is a plus.

Key Skills

Employee Relations, ATS, Workers' Compensation Law, Benefits Administration, HRIS, Payroll, Employment & Labor Law, ADP, Administrative Experience, Human Resources, Recruiting, Workday

Required Travel

No Travel Required.

Required Education

Bachelor's degree (4-year degree).

Equal Employment Opportunity

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veterans status or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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Employment Type

Full-Time.

Vacancy

1.

Legal Disclosure

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey and Washington states:
The expected salary range for this position is $65,000- $70,000 (non-exempt) and will be impacted by factors such as the successful candidate's skills, experience and working location as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health, dental, vision, life, disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick and personal days and eligible bonuses, equity and commissions for some positions.

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