Sr. HR Coordinator

The Senior HR Coordinator is a key member of the HR Support Services team, responsible for delivering high-quality, timely, and customer-focused support throughout the employee lifecycle. Reporting to the Lead, HR Support Services, this role handles a broad range of both complex and basic administrative tasks and service requests, including onboarding, employee changes, offboarding, records management, and Tier 1 and Tier 2 HR inquiries and escalations.

This role is ideal for a detail-oriented, service-minded professional looking to grow within a collaborative and fast-paced HR environment supporting 20,000+ employees across North America.

• Process both complex and basic employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, and employee status updates.
• Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access – including M&A.
• Support offboarding processes including exit interviews, logistics and system terminations.

• Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP Success Factors) system.
• Perform regular audits of employee records to ensure data accuracy and compliance.
• Generate reports or queries to support HR operations and compliance efforts.
• Prepare HR dashboard and metrics for leadership report out.

• Respond to employee and manager inquiries via phone, email, or case management system (e.g., Service Now) related to HR policies, procedures, and systems.
• Act as escalation for complex cases within HR Support Services, when needed.
• Maintain confidentiality and handle sensitive information with discretion.
• Serve as backup for team leader during absences, ensuring continuity of operations and team support.
• Interface directly with HR Business Partners and HR Leaders, providing timely and accurate information on processes, services, and policies, including service delivery.

• Support conflict resolution and disciplinary processes, including documentation and performance improvement plan support.
• Contribute to HR initiatives such as performance management, C&B programs, and employee engagement.

• Assist in maintaining and updating HR SOPs, templates, and knowledge base articles.
• Recommend improvements to enhance efficiency and employee experience.

• Onboard, train, and mentor (level 1 or junior) coordinators, providing regular feedback and professional development guidance.

Education & Experience :

Bachelor’s degree in Human Resources, Business Administration, or equivalent experience in related field preferred.

3-5+ years of experience in an HR administrative or coordinator role, preferably in a high-volume or shared services environment.

Experience in insurance, financial services, or other highly regulated industries is an asset.

Skills & Competencies :

Service-oriented mindset with a focus on employee experience

Strong organizational skills, decision making ability, attention to detail, and comfort with ambiguity.

Excellent communication and interpersonal skills; customer service mindset.

Comfortable working in a decentralized, multi-jurisdictional environment (U.S. and Canada).

Proficiency with HR systems (e.g., Workday, SAP, Oracle) and Microsoft Office Suite.

Ability to handle confidential information with professionalism and discretion.

Bilingual in English and French (if supporting Canadian employees) is a plus.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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