Product Designer, Tax Credits

Overview

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About Gusto | Gusto is a modern, online small business platform on a mission to grow the small business economy. On top of full-service payroll, Gusto offers health insurance, 401(k) s, expert HR, and team management tools. Gusto has offices in Denver, San Francisco, and New York, serving more than 400,000 businesses nationwide. Gusto is committed to a collaborative and inclusive workplace, both physically and virtually.

Learn more about our Total Rewards philosophy.

About Design at Gusto | Product Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We work cross-functionally with Design, Research, Writing, Ops and Front-end Development to build understanding and empathy for users. We are advocates for thoughtful, crafted, and inclusive experiences and believe great design can make hard things possible, even delightful.

Read more about Design at Gusto.

About The Team | We simplify the complex world of business operations with a comprehensive People Platform that includes payroll, benefits, time tracking, and more. We are dedicated to world-class customer experience.

About The Opportunity

As a Staff Product Designer for Tax Credits, you’ll help scale and evolve a product in its early days. Many small businesses leave millions of dollars in tax credits unclaimed because the process is confusing, compliance-heavy, and stressful. You will design beautiful, intuitive end-to-end experiences that simplify this journey—turning government red tape into an approachable, user-friendly, and stress-free experience. This work is high-visibility and high-impact, balancing technical, compliance, and service challenges to unlock customer and business value.

If you enjoy turning complex problems into elegant solutions, we’d love to hear from you.

Here’s What You’ll Do Day-to-Day

• Partner with cross-functional partners to define a long-term UX vision for Tax Credits and how it ladders into Gusto's broader strategy.
• Shape product strategy, roadmap, team OKRs, and project priorities through a design lens.
• Deepen our understanding of customers’ tax credit needs through research, data, and hands-on discovery.
• Design and ship both new and iterative experiences that consistently deliver value and raise the craft bar.
• Contribute to Gusto’s design community by sharing your skills, perspective, and mentorship.
• Champion our design system and platform standards, evolving them through your product work.

Here’s What We're Looking For

• 8+ years of Product Design experience, with a track record of leading design direction across teams and product areas.
• Experience designing simple, intuitive solutions in complex or technical domains—ideally fintech, platforms, or services.
• Partners closely with PM and Eng to shape roadmaps and system-level decisions, ensuring better outcomes.
• High bar for craft and hands-on involvement to deliver thoughtful, high-impact solutions.
• Ability to design cohesive customer journeys that span digital products and human support touchpoints.
• Thrives in ambiguity, leads through action, and is motivated by real customer impact.
• Brings strong opinions held loosely, engages in constructive debate, and helps teams align quickly.
• Care deeply about Gusto’s mission and empowering small businesses through world-class financial tools.

Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees based in those locations are expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note:

The San Francisco office expectations encompass both the San…