Manager, Security Trust & Compliance

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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At Klaviyo, we're on a mission to empower creators to own their destiny. Our AI-first B2C CRM platform empowers 176,000+ brands in 80+ countries to cultivate relationships with hundreds of millions of consumers. We love solving hard problems and look for people who specialize in certain areas while being passionate about building, owning, and scaling solutions end-to-end, overcoming any obstacle in their way.

We are a team of ambitious, customer-obsessed peers who are insatiably curious and meticulous in our craft. We push each other to grow beyond our comfort zone, learn new things, and work hard to ensure each day is better than the last.

Within our Information Security department, the Security Trust & Risk (STAR) group enables Klaviyos to take smart, disciplined risks while bolstering customer trust. To that end, within STAR, our Security Trust & Compliance team drives the following programs:

• Compliance operations & audits (for SOC 2, ISO 27001, ISO 27017, PCI, and SOX ITGCs)
• Security policies & standards
• Security education & awareness
• Identity governance (e.g. user access reviews, just-in-time access workflows, just-enough-access audits/remediation)
• Privacy operations in partnership with Legal (e.g. data subject requests, records of processing activities, etc.)

We’re seeking a highly motivated Manager of Security Trust & Compliance to lead and support a talented team of GRC practitioners to drive the continuing evolution of these programs. You’ll partner closely with cross-functional teams, such as Engineering, Sales, Legal, IT, Security, Internal Audit, and more. Through all of this, you’ll help Klaviyo scale securely, sustainably deliver more value for our customers, and bolster their trust in us.

• Lead, support, and develop our Trust team, helping your team members with professional development, goal achievement, and partnering effectively across Klaviyo
• Partner with STAR team leadership to plan, oversee, and drive execution of our projects and operations to ensure timely delivery of high-quality business outcomes
• Define a compelling vision/strategy for our Trust programs to continuously improve the efficiency and effectiveness of how we drive governance, cultivate culture, uphold compliance, and bolster trust
• Continuously seek out and prioritize high-value opportunities for the Trust team to use AI and automation to streamline our processes and eliminate toil
• Drive cross-functional alignment between the CISO organization and partner teams to ensure Trust-related priorities are strongly aligned with department- and company-level goals/OKRs

• Experience leading, developing, and managing teams of individual contributors, with an intentional focus on fostering diversity and belonging throughout the entire employee lifecycle
• Broad and deep understanding of modern cloud-native web application architectures and related security best practices, especially in the context of AWS, Kubernetes, and AI
• Experience implementing Compliance Automation products, such as Drata, Vanta, Anecdotes, Hyper Proof, etc.
• Experience executing/leading compliance programs for SOC 2, ISO 27001, ISO 27017, ISO 27018, PCI, HIPAA, GDPR, CCPA, and NIS2
• Experience executing/leading core governance, compliance, and trust programs, such as continuous control monitoring, security policies & standards, security education & awareness, and customer trust operations
• A strong bias toward evidence, logic, math, and reason when communicating risk (instead of fear, uncertainty, and doubt)
• A strong bias toward “guardrails, not gates” and “paved security…