Mobile Operations Specialist

At Klaviyo, we value unique backgrounds, experiences and perspectives each Klaviyo brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo?

Visit  to see how we empower creators to own their own destiny.

The SMS Deliverability & Operations team ensures Klaviyo customers can confidently grow and scale their SMS programs worldwide. Our Mobile Operations specialists sit at the center of this mission, driving international and emerging‑channel expansion, supporting our SMS Activations team by evolving SOPs and advocating for technology needs, and leading cross‑functional efforts to operationalize industry changes.

By combining operational readiness with deliverability and compliance expertise, Mobile Operations builds the foundations that make every new market launch, customer onboarding, and industry shift successful. We partner closely with our SMS Deliverability specialists, who safeguard message performance across existing markets. Together, we balance building for the future and maintaining excellence today, so Klaviyo customers can trust their messages will always reach the right people, at the right time, anywhere in the world.

As a Mobile Operations Specialist, you’ll play a critical role in making sure Klaviyo is always ready for what’s next in the SMS ecosystem. You’ll partner with vendors, internal teams, and industry groups to build scalable processes, operationalize new requirements, and ensure smooth launches of new countries, verticals, and messaging channels. You’ll also serve as a go‑to resource for our Activations team, building tools and SOPs, helping manage escalations, and ensuring stakeholders have what they need to deliver for customers.

• Partner with vendors to scope functionality and processes for new or evolving countries, verticals, and messaging channels.
• Create processes, training materials, and SOPs that enable successful launches and operational readiness across stakeholders.
• Monitor post‑launch performance to ensure new programs are successful, escalating issues to vendors or internal teams as needed.
• Act as a project manager for Deliverability & Compliance elements of cross‑functional projects, coordinating activities and driving accountability.
• Collaborate as a subject matter expert with internal teams on process changes, industry updates, product launches, and customer activations.
• Represent Klaviyo in industry working groups, track changes in messaging requirements, and translate them into actionable processes and resources.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

• 2–3 years of experience (or equivalent) in an operations, product, or project management role within a technical or messaging‑focused environment.
• Experience driving projects from scoping through delivery with cross‑functional stakeholders.
• Strong vendor management skills, with the ability to advocate for internal needs and resolve escalations effectively.
• Strong analytical and problem‑solving skills, with comfort using spreadsheets and analysis tools to manage complex information.
• Excellent written and verbal communication skills, with the ability to simplify complexity for diverse audiences.
• A proactive, hands‑on approach, you’re comfortable rolling up your sleeves to build processes and resources from the ground up.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

• Experience with SMS or messaging ecosystems (short codes, toll‑free numbers, alphanumeric sender IDs).
• Familiarity with additional messaging channels such as RCS and Whats App.
• Experience collaborating with industry groups and applying evolving compliance guidelines.
• Background…