Implementation Project Manager

Target Salary: $100,000 (commensurate with experience and skills) + Bonus

Work Location:
Hybrid (Denver, CO) | Report to Head of Project Management Office (PMO)

Are you ready to be a part of something BIG and GROUNDBREAKING?

At Covered, we are focused on building the future of insurance. Joining Covered Insurance means stepping into a FAST-PACED, INNOVATIVE environment where you can help to REDEFINE the future of insurance. Unlike traditional firms, we leverage cutting-edge APIs, pre-built UI components, and a full-service licensed stack to create smarter, more customer‑centric solutions.

Covered, a best‑in‑class B2B2C embedded insurance marketplace, intends to make insurance easy to understand and painless to purchase. We believe the independent agent is increasingly important, and technology should be built to empower the agent and deliver delightful digital experiences to the customer. By partnering with lenders, financial institutions, and fintech companies, we deliver our personalized embedded insurance marketplace to their customers.

Covered Insurance is seeking an experienced Implementation Project Manager to lead customer and vendor implementation projects across our customer network. This role is customer‑facing, managing the full implementation lifecycle from project kickoff through launch and post‑go‑live support ensuring seamless integration, exceptional client experience, and successful outcomes.

The ideal candidate is a proactive communicator and relationship builder, adept at balancing multiple customer engagements, coordinating internal resources, and maintaining accountability across teams and deliverables.

• Bachelor’s Degree in a related field or Associate Degree with CAPM certification.
• 3+ years of experience managing customer‑facing implementation or project management work in SaaS, Insurtech, Fintech, or technology‑enabled services.
• Strong client management and presentation skills, with proven experience leading cross‑functional projects.
• Excellent leadership and communication abilities with a customer‑first mindset.
• Proficient in project management tools
• Demonstrated ability to manage multiple concurrent projects with varying complexity.
• Experience working directly with external vendors and enterprise clients.
• Strong problem‑solving, time management, and prioritization skills.
• Self‑starter with a passion for improving systems, communication, and implementation success.
• Additional Desired
  
  Qualifications:
• PMP certification
• Digital Insurance Implementation experience
• Demonstrated success leading partner or customer onboarding implementations.
• Familiarity with CRM systems and workflow automation tools

• Culture: work with passionate, innovative professionals who love what they do. Learn from the best, work with the best!
• Medical, Dental, and Vision Insurance to keep you healthy and covered.
• FSA and HSA for added financial flexibility.
• Life Insurance, AD&D, STD, and LTD to protect you and your loved ones.
• 401(k) Retirement Savings Plan to help you build a secure future.
• Casual Time Off Policy: take the time you need to recharge.
• 13 Paid Holidays per year to celebrate and relax.

• Lead customer and vendor implementation projects with end‑to‑end ownership of timelines, deliverables, and stakeholder expectations.
• Serve as the primary customer‑facing project contact, facilitating meetings, providing regular updates, and managing communications between customers, vendors, and internal teams.
• Develop and manage detailed implementation plans, ensuring successful integration of technical, operational, and business components.
• Partner closely with internal Product, Technology, Operations, and Partner Success teams to ensure client readiness and alignment.
• Monitor project progress, proactively identify risks, and develop mitigation strategies.
• Maintain accurate documentation, status reporting and post‑launch evaluation metrics.
• Drive continuous process improvements across implementation workflows to improve speed, efficiency, and customer satisfaction.
• Represent the Implementation function in…