Product Manager – Customer Self-Install Features

Overview

We are seeking a Product Manager to join the Customer Experience team at a Fortune 75 telecommunications company. This role is dedicated to the technical delivery and day-to-day product management of customer-facing experiences that support self-installation of internet and video services. These features empower customers to set up their services independently, reducing friction and improving satisfaction through intuitive digital tools and guided workflows.

This is a high-impact role focused on execution, backlog ownership, and cross-functional collaboration. You’ll work closely with design, engineering, and business stakeholders to define and deliver seamless, reliable self-install experiences across mobile apps, web portals, and connected devices.

This position is unable to provide visa sponsorship now or anytime in the future.

• Own the product backlog for the Customer Self-Install team, writing clear and actionable user stories in Jira.
• Collaborate with design to define user experiences for diverse customer segments and device types.
• Translate business requirements into technical delivery plans and ensure alignment across stakeholders.
• Partner with engineering teams (including full-stack developers) to manage delivery timelines and technical readiness.
• Engage with internal product owners and field operations teams to gather requirements and prioritize features.
• Report on progress, risks, and milestones to senior leadership.
• Support agile ceremonies and ensure best practices are followed across the team.

• 3+ years of experience as a Product Manager, Product Owner, or Technical Project Manager in a software delivery environment.
• Strong understanding of agile methodologies and backlog management.
• Experience working with full-stack development teams and cross-functional stakeholders.
• Proficiency with Jira, Confluence, and data tools like Tableau or Kibana.
• Excellent communication and organizational skills.
• Ability to work independently and lead delivery without relying on team coaching.

• Experience in telecommunications, customer experience platforms, or self-service tools.
• Familiarity with legacy system integration and user experience complexity across multiple platforms.
• Comfortable managing delivery in environments with shifting priorities and limited onboarding support.
• Strong attention to detail and a “get stuff done” mindset.

• Be part of a team transforming the customer onboarding experience through digital innovation.
• Work with a full-stack engineering team that owns its pipelines and delivery processes.
• Help shape the future of Charter’s self-service capabilities with a focus on usability and customer empowerment.
• Collaborate with experienced product leaders and contribute to a high-functioning, execution-focused team.

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

• Mid-Senior level

• Contract

• Product Management
• Industries IT Services and IT Consulting