ADC Engineer , Amazon Dedicated Cloud Engineering - Support Engineering

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We are building some of the largest and most complex distributed systems in the world. The AWS Intelligence team seeks highly motivated engineers focused on operational excellence, troubleshooting complex system operations, and simplifying solutions to complex problems for U.S. Government agencies.

• Dive deep to locate root causes of customer issues and investigate trending metrics.
• Design and implement radical new approaches to automate operational processes.
• Execute defined tasks on schedule, identify ineffective processes, and mitigate or escape operational concerns in a timely manner.
• Serve 24/7 shift work, including nights and weekends, to support continuous operations.

On a typical day, you will investigate customer issues, analyze metrics, and discuss automated solutions to improve operational efficiency.

AWS values diverse experiences. Even if you do not meet all the preferred qualifications, we encourage candidates to apply. AWS promotes an inclusive culture with affinity groups, learning events, and career‑advancing resources.

Colorado base pay ranges from $91,000 to $152,000 per year. National base pay ranges from $81,900 to $152,000 per year, adjusted by location, knowledge, and experience. Amazon offers equity, sign‑on payments, and a full range of medical, financial, and benefits. Compensation may vary depending on the position offered. This position will remain posted until filled.

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
• 1–3 years of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, Red Hat, Solaris, etc.)
• 1–3 years of experience with Networking (TCP/IP, DNS)
• 1–3 years of experience with Troubleshooting / Support for technical IT issues
• Current, active U.S. Government Security Clearance of TS/SCI with Polygraph (TS/SCI)

• Experience with internet fundamentals and cloud computing concepts
• Experience with AWS core services, Command Console, or command line interface
• Experience with compute, database and storage concepts
• Experience with Virtualization (VMware, Xen, Hypervisor)
• Experience with security concepts and best practices
• Experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, and network monitoring tools; managing application stacks from OS to custom apps

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment, please visit (Use the "Apply for this Job" box below). for more information.