Technical Writer III

Overview

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Job Title:

Technical Writer III

Job Description:

Cape Fox subsidiary, Cape Fox Federal Integrators (CFFI), is seeking a highly organized and motivated Technical Writer to join our team in support of a federal government client. This role requires strong interpersonal skills, attention to detail, and the ability to work under tight deadlines while producing high-quality system documentation. The Technical Writer supports the Department of Interior (DOI) Human Resources Systems Management Division (HRMSD) Full Life Cycle IT program by developing and maintaining technical, procedural, and user-facing documentation for the Division’s enterprise Human Resources applications, workflows, and modernization initiatives.

This position ensures all documentation accurately reflects system design, configuration, integration, and operational workflows within HRMSD’s IT environment. This includes Service Now ITSM/SPM, Mule Soft Anypoint, Oracle 19c, RHEL 8, PHP 8.0, Cold Fusion 6.2 and other HRMSD-supported platforms.

The Technical Writer collaborates with system architects, developers, database administrators, and business analysts to produce materials that enhance knowledge transfer, training, and system adoption across the DOI’s HR community. This position is contingent upon award.
Incumbents are encouraged to apply!

The above salary range represents the company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition, we offer a variety of benefits, including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as a 401K with company match. This job will be posted until filled or withdrawn.

Core Duties:

• Develop, update, and maintain detailed system and business process workflows that reflect current HRMSD operations, application configurations, and data flows.
• Create and maintain comprehensive user guides, standard operating procedures (SOPs), and training materials that ensure clarity and usability for HRMSD staff and end users.
• Draft, edit, and publish technical documentation for IT teams and developers, including API integration guides, schema diagrams, data dictionaries, and interface control documents (ICDs).
• Produce release notes for each version of HRMSD-supported applications, detailing functional changes, defect resolutions, and new feature deployments in accordance with Agile sprint cycles.
• Develop quick-start guides, onboarding tutorials, and multimedia-based training materials for end users and administrators.
• Ensure all documentation adheres to DOI and Federal standards for accessibility (Section 508 compliance), version control, and content management.
• Collaborate with system engineers and developers during Agile sprint planning and retrospectives to update documentation in tandem with configuration or code changes.
• Convert and migrate legacy documentation into modern digital formats (PDF, HTML, Service Now Knowledge Base) and store them within the centralized HRMSD documentation repository.
• Support HRMSD Configuration Control Boards (CCBs) by ensuring all baselined documents and CDRLs are properly formatted, versioned, and archived in accordance with program governance.
• Conduct peer reviews and maintain document consistency across multiple authors and system domains.

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• 4 – 7 years of experience
• Bachelor’s degree in relevant field
• Demonstrated experience creating documentation for enterprise IT systems, preferably within federal HR or financial systems
• Familiarity with Agile/SAFe documentation practices and ability to document evolving system requirements within short sprint cycles
• Knowledge of Service Now, Mule Soft, Oracle, and Cold Fusion environments sufficient to interpret technical information and translate it into clear instructional material
• Proficiency with Microsoft Office 365, Adobe Acrobat Pro, Visio, and technical authoring tools (e.g., Confluence, Snag It, Mad Cap Flare, or Robo Help)
• Strong grasp of information architecture, including…