Growth Marketing and Success Manager

About Us

At Rezdy, we’re builders, doers, and difference‑makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

Are you customer‑centric, tech‑savvy, and energized by high‑volume client engagement? Do you thrive in a fast‑paced environment where you can provide quick, impactful solutions while identifying growth opportunities?

We are looking for a Customer Success Manager to support a large portfolio of passionate small‑business tour and activity operators. In this role, you will engage with customers primarily through reactive support and strategic touchpoints, ensuring they maximize value from our platform while positioning growth opportunities based on their needs.

You’ll also play a key role in developing and managing scalable marketing campaigns that drive customer engagement, retention, and expansion. This is a hybrid role that blends customer success, marketing strategy, and data‑driven outreach to deliver meaningful impact at scale.

• Manage a large portfolio of small business clients, providing scalable support and value through efficient, high‑touch interactions
• Design, execute, and manage marketing campaigns (email, in‑app, or social) to drive engagement, adoption, and retention
• Utilize mass‑marketing outreach techniques to engage with clients at scale, including personalized messaging and lifecycle campaigns
• Respond to customer inquiries and support escalations in a timely, solution‑oriented manner
• Leverage reactive interactions to identify opportunities for upsell, expansion, and feature adoption
• Help customers optimize their online sales performance by recommending best practices and product configurations
• Identify at‑risk accounts based on data insights and proactively provide solutions to mitigate churn
• Become a product expert to guide customers on feature usage, integrations, and industry trends
• Partner with Technical Support, Sales, and Onboarding teams to ensure a seamless customer journey
• Gather and relay customer feedback to internal teams to enhance the overall customer experience

• 1–3+ years of experience in account management, marketing, sales, support, technical, project management or equivalent role
• Experience creating or supporting customer outreach or lifecycle marketing campaigns
• Engaging oral and written communication skills with the ability to conduct strategic business discussions
• Organization with exceptional follow‑through
• Interest or experience in working with the tourism, travel or SaaS industries

• Experience using tools such as Checkfront, Rezdy, Google Apps, Zendesk, JIRA, Hub Spot
• Familiarity with CMS integrations, HTML, CSS, and Public APIs
• Experience with email marketing, CRM automation, or customer lifecycle campaigns
• Experience in customer success, sales or business development role

• High trust, high impact: autonomy to lead, innovate, and make decisions that matter
• Curiosity is encouraged: learning and pushing boundaries
• Collaboration across geographies and brands; shared success
• Growth opportunities with space to take risks and grow
• Progress over perfection: continuous iteration to improve work and delivery

Salary range: $65,