Content & Knowledge Manager

About Us

At Rezdy, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people. Our teams are the engine behind everything we create. We value self‑starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

The Content & Knowledge Manager is responsible for shaping, maintaining, and optimizing the company’s internal and external knowledge ecosystems. This role ensures that employees and customers have access to clear, accurate, and up-to‑date information—whether through internal support resources, documentation, or customer‑facing knowledge content.

A successful candidate will bring strong strategic thinking, operational discipline, and exceptional communication skills. They will champion a knowledge‑first culture and build processes that scale as the business grows. This is an On site role, 5 days a week in office.

• Lead, coach, and develop a team of two content/knowledge specialists.
• Provide regular feedback, mentorship, and professional development opportunities.
• Establish clear roles, expectations, and performance goals for team members.
• Prioritize team workflows, delegate effectively, and ensure high‑quality output.
• Foster a collaborative, supportive, and documentation‑centered culture.

• Help define the vision, strategy, and roadmap for both internal and external knowledge management.
• Define content standards, governance models, style guides, and review cadences.
• Ensure consistency, accuracy, and alignment across all content channels.
• Champion best practices for documentation quality, structure, taxonomy, and discoverability.

• Oversee the design, structure, navigation, and long‑term architecture of the internal Support wiki.
• Direct the team in maintaining up‑to‑date internal resources across Support, Product, Engineering, and Operations.
• Implement processes for content creation, updates, reviews, and retirement.
• Train teams on documentation practices and drive adoption of knowledge systems.
• Monitor usage and identify opportunities to improve clarity, accessibility, and searchability.

• Oversee the customer‑facing knowledge base, including help articles, troubleshooting guides, and product overviews.
• Guide the team in producing clear, customer‑friendly content aligned with feature launches and customer needs.
• Work with Product and Support stakeholders to ensure timely and accurate updates.
• Conduct periodic audits to identify gaps, outdated content, or opportunities for improvement.
• Apply SEO‑friendly practices to improve article discoverability.

• Partner with Support leadership to identify learning gaps and documentation needs.
• Work with Product teams to translate technical specifications into clear, user‑friendly content.
• Collaborate with Marketing to align tone, messaging, and brand across external content.
• Align with Training and Enablement teams to ensure documentation supports onboarding and continuous learning.

• Administer knowledge management platforms (e.g., Confluence, Zendesk Guide,…