Sales Strategy and Operations Manager

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At Engine, we're transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we're here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That's why we're building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.

To make this vision real, we're looking for exceptional, mission‑driven people to help redefine how businesses manage and experience travel.

More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine‑only rates, industry‑leading rewards, and intelligent automation to help businesses save money while delivering world‑class personalization and convenience.

Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest‑growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In's Best Places to Work.

As part of the Engine team, you'll play a vital role in an environment where innovation meets collaboration. As a Sales Strategy & Operations Manager
, you'll shape the systems, insights, and processes that drive retention and growth across Engine's existing customer base.

This role sits at the heart of how we scale post‑sales motions. You'll partner closely with our Customer Success, Account Management, Revenue Operations, Systems, and Leadership teams to improve how we manage our book of business, identify expansion opportunities, prevent avoidable churn, and build operating frameworks that help our teams focus on what matters most.

• Customer Success & Expansion Operations
  • Build and maintain capacity models to ensure the team is right‑sized and focused on the highest‑value accounts
  • Analyze book‑of‑business distribution and make recommendations for reassignments or load balancing
  • Identify churn risk early and develop workflows/playbooks to reduce avoidable churn
  • Surface expansion opportunities using product signals, customer behavior, and account insights
  • Create prioritization frameworks that guide CS/AM teams on where to spend their time
  • Define KPIs, dashboards, and recurring operating cadences for CS and Expansion
• Systems, Tools & Technical Enablement
  • Self‑serve Salesforce data, build reports/dashboards, and understand object relationships
  • Write clear, technically informed business requirements documents (BRDs) for Rev Ops and Systems partners
  • Collaborate on workflows, routing logic, and automation in tools like Salesforce, Pocus, and others
  • Support development of customer signals and scoring frameworks
• Analytics & Insights
  • Conduct targeted analyses to understand churn drivers, segment performance, and expansion trends
  • Build lightweight Excel models (capacity planning, churn analysis, segment health)
  • Turn data into actionable recommendations for AM/CS leadership
• Cross‑Functional Leadership
  • Partner with CS, Account Management, Rev Ops, Product, Systems, and Exec stakeholders
  • Lead projects from strategy to alignment to execution to rollout
  • Simplify complexity and create structure in ambiguous, fast‑moving environments

• Experience: 4+ years in Customer Success Operations, Account Management Operations, Revenue Operations (post‑sales), Expansion Operations, or a related field
• Skills:
  • Strong understanding of customer success, retention, expansion, and post‑sales workflows
  • Proactive stakeholder management and ability to influence without direct authority
  • Clear, concise communication – written, verbal, and presentation
  • Highly organized with strong execution discipline
  • Ability to create clarity from ambiguity
• Tech‑Savvy:
  • Strong Excel skills (VLOOKUP, INDEX/MATCH, SUMIFS/COUNTIFS, pivots, modeling)
  • Salesforce reporting + object understanding (not admin‑level, but confident self‑serve)
  • Familiarity with tools like Pocus, Gainsight,…