Technical Customer Support Specialist

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This range is provided by Tech Tree. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $85,000.00/yr

Provide technical support for AI audio platform, troubleshoot APIs, integrations, and telephony issues, and translate technical findings for customers and teams in a fast‑paced startup.

We are looking for a highly technical Technical Customer Support Specialist who can independently troubleshoot complex issues across APIs, integrations, and our broader AI audio platform. This person should be comfortable working in a fast‑moving startup with minimal hand holding, quickly understanding new features and systems, and adapting to constant change.

The ideal candidate has a strong background in technical support within SaaS or high‑growth tech environments, is deeply comfortable with troubleshooting API‑related issues, and can read and reason about code. They should also have a strong interest in AI and audio, and be able to translate complex technical findings into clear, concise explanations for both customers and internal teams.

• 2–3 years in technical customer support (SaaS / high‑growth tech; B2B/enterprise preferred)
• Strong technical troubleshooting background; prioritizes technical depth over generic support skills
• Proven ability to ramp quickly with minimal onboarding and operate effectively in ambiguity
• Thrives in a fast‑paced, changing startup environment with limited process and documentation

• APIs & Integrations:
  Confident troubleshooting REST APIs, HTTP requests/responses, auth, webhooks, and integration flows
• Comfortable debugging browser/network errors and client‑side issues
• GCP & Data:
  Hands‑on experience with GCP tools—especially GCP Logs
• Solid understanding of SQL for querying, investigating, and validating data in logs
• Code & Debugging:
  Able to read and troubleshoot code, especially Python
• Exposure to JavaScript/Node.js/React is a strong plus
• Can reason about logs, stack traces, and error messages to isolate root causes

• Strong interest in AI; familiarity with LLM concepts (prompting, hallucinations, common failure modes)
• Basic understanding of how AI models are used in production workflows
• Interest or experience in audio technology or media processing is a plus
• Bonus: prior use of AI audio tools

• Highly autonomous: managers own workloads, priorities, and learning without close supervision
• Fast learner: picks up new concepts, tools, and features quickly with limited context or training
• Adaptable: comfortable when features ship/break without advance notice; adjusts workflows on the fly
• Proactive: identifies patterns, raises product issues, and improves internal docs/knowledge base

• Clear communicator (especially in writing): can turn complex technical issues into straightforward explanations
• Detail‑oriented: careful in analysis, documentation, and customer‑facing responses
• Collaborative: works well with product/engineering and a distributed, international team
• Driven and accountable: maintains a high bar for quality and follows through end‑to‑end on issues

• 2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
• Strong technical troubleshooting background
• Proven ability to ramp quickly with minimal onboarding
• Operate effectively in ambiguity
  
  Interest in AI and audio
• Experience in audio technology or media processing is a plus

• Troubleshooting APIs and integrations
• Reading and reasoning about code
• Troubleshooting telephony‑related issues
• SIP
• Twilio
• REST APIs
• HTTP requests/responses
• Auth
• Webhooks Integration flows
• Debugging browser/network errors
• GCP tools
• GCP Logs
• SQL
• Python
• JavaScript/Node.js/React
• AI concepts
• LLM concepts
• AI models in production
• Audio technology
• Eleven Labs or similar AI audio tools
• Autonomous work
• Fast learning
• Adaptability
• Proactivity
• Clear communication
• Detail‑oriented
• Collaboration
• Driven and accountable

Salary: $50,000 - $85,000 USD

Mid‑Senior level

Contract

Information Technology

Software Development