Data Center Infrastructure Management; DCIM Administrator - Infrastructure Operations

Data Center Infrastructure Management (DCIM) Administrator – Infrastructure Operations

Join Cloudflare as a Data Center Infrastructure Management (DCIM) Administrator – Infrastructure Operations.

We are looking for a DCIM Administrator to build and run our Data Center Infrastructure Management program. This technical role is part of the Infrastructure Operations organization, responsible for building, scaling, and running one of the world's largest and most important cloud networks.

Your primary responsibility will be to serve as the operational backbone and workflow gatekeeper for all physical changes across our global network. You will ensure every Move, Add, and Change (MAC) is executed only through a validated Nlyte work order, driving the highest level of data accuracy essential for supporting our edge and core security and performance services.

We operate in a fast‑paced environment where you will drive project delivery and operational excellence through continuous improvement, standardization, and optimization.

You are a DCIM expert, highly organized, efficient, and passionate about asset management and data accuracy. You thrive in a hyper‑growth environment and have an outstanding ability to get things done under pressure while maintaining optimism and grit.

You are Transparent—ensuring every physical action is accurately logged and instantly visible to stakeholders worldwide—and Principled—having an uncompromising commitment to data integrity and refusing to bypass established workflows.

• Assist with the successful deployment of CAPEX investments to ensure our infrastructure scales ahead of demand.
• Collaborate with cross‑functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
• Manage key third‑party vendors and contractors, holding them accountable for performance and service level agreements.
• Be a role model and champion for continuous improvement, standardization, optimization, and automation.
• Administer and manage the Nlyte Workflow/Work Order processes, including issuing, tracking, and closing all physical MAC tickets.
• Enforce strict adherence to the defined process by global technicians.
• Perform daily data entry, manage automated asset discovery tools, and reconcile physical inventory against Nlyte records to guarantee 99.5%+ accuracy.
• Own the entire asset data chain from receiving (scanning/logging) through deployment and decommissioning.
• Maintain the Nlyte Materials Catalog, ensuring all new hardware models have precise, validated resource profiles (power, cooling, rack elevations) to enable analyst validation.
• Provide hands‑on training and support for global technicians on using the Nlyte mobile app, scanning tools, and required workflow procedures.

• Education: Bachelor’s degree in Information Technology, Logistics, Manufacturing, Business Administration, or a related field, or equivalent practical experience.
• Experience: 4+ years of hands‑on experience in IT Asset Management or DCIM administration (Nlyte experience is a strong advantage); experience administering a workflow or change management system in a multi‑site environment; experience with change management in ERP and asset management transformation efforts; experience operating in a high‑velocity environment across geographically dispersed data centers.
• Technical
  
  Competencies:
  
  High proficiency in physical inventory control, including barcode/RFID systems; deep familiarity with data center infrastructure including server and network hardware, rack elevation/density, power distribution, structured cabling and standards; advanced proficiency in Excel (VLOOKUP, Pivot Tables) or basic SQL; expertise in workflow management (MAC Process) with a proven track record managing a high‑volume Move, Add, Change queue.
• Soft Skills: Exceptional attention to detail, strong organizational skills, excellent problem‑solving and root cause analysis, meticulous zero‑defect mindset for data entry, strong verbal and written communication, experience writing SOPs for remote hands technicians, and remote training ability.